In early February I contacted QL for a simple Texas refinance. Facts are similar to most of the others posted here, with the following specific additions (yes, I paid the $500 up front).
1. After receiving a written conditional approval, QL came back multiple times requesting information allegedly from "the underwriters". The principal go-between is a woman who is incapable of saying "yes" to any of my simple requests. If you ignore all the advice here from other posters, I urge you to at least avoid "Shana Levin".
2. I ended up having to provide the appraiser a property map and a house diagram from my previous appraisals. Do you think I got a break from cutting his time on this property by half? Hah.
3. After almost two months of me providing ever more documents, with nothing coming from QL on my requests; Ms. Levin called today to inform me (followed up with a lame standard "sorry" templated email) that my loan application was rejected. She alleged that QL underwriting was REQUIRED by Fannie Mae (FNMA) to have W-2's; even though I stated that W-2s were not the qualifying income I was using for 2012.
Ms. Levin included nothing in her email about the $500. She refused to write a separate letter about it. She refused to provide any information regarding how QL arrive at its underwriting decision, then supported the lie about FNMA.
So, I sent back a letter with the current underwriting guidelines on FNMA's own letterheads PROVING that W-2s are not required when the source of income is not related to employment (wages).
I am going to pursue this everywhere and anywhere I can.
It is not only the $500. It is the two hard inquiries against my credit score (dropping it 25 to 50 points for at least the next 90 days); the loss of $250 a month in savings between my old rate and the new rate; and the aggravation of stress.
I also allege discrimination under Title VII as I am an SSA disabled and Vietnam Veteran using as the source of my income (partly) SSI and VA receipts.