- Report: #613548
Report - Rebuttal - Arbitrate
Complaint Review: Quicken Loans
Quicken Loans20555 Victor Parkway, Internet United States of America
Quicken Loans Abbey Wrysch QUICKEN LOANS... logical response, yet less than half the truth... Internet
*Author of original report: What To Do If Scammed....
*Author of original report: Two Sites....
*Author of original report: MORE LIES and DECEPTION
*Author of original report: We Shall See...
*Author of original report: You Must Be Kidding Me?
*UPDATE Employee: Response from Quicken Loans
From: AndrewLang@quickenloans.com [AndrewLang@quickenloans.com] Sent: Thu 30-Apr-09 5:32 PM
My name is Andrew Lang and I am a Director of Mortgage Banking here at Quicken Loans. I want to thank you for giving us the opportunity to assist you with your home financing. Your Mortgage Expert, Abby Wrysch and I are ready to put your mortgage in motion! As a next step, please sign your application and provide the supporting items from the "things we need from you" page in the timeframe Abby discussed with you. We've received your commitment of $0.00 and will continue processing your loan upon receipt of your documents.
Please note that the commitment fee was at first $0.00 when I mistakenly signed the papers! Then it was changed to $500 and I was charged a deposit.
Luckily my house and property kept their value since its worth has doubled since I tried to get a loan to pay off predatory credit cards, and to continue work on my house. The responses I received after contacting business organizations about Quicken Loan, by Quicken Loans with people paid a salary to contradict people like me, let me know that they had no concern for customers, only businesses. And Quicken Loans sound so logical when they are just a ship of struggling rats trying to take their customers for as much money as they can, otherwise why keep the $500 (and other amount) deposits when they have done nothing to earn it? They will explain this away logically, only 50% correct, since they state everything that is for their benefit and not their customers. Just read the complaints that proliferate. I was told that the process was started when the fact is I had to run around and do all the work.
Here is my story:
Back in May 2009 I watched the advertising about a new plan that President Obama was supporting, or so I thought, and I contacted a BBB A rated company named Quicken Loans. This site advertises: Obama Urges Refinance Now, $180,000 Refinance under $999/mo. See Rates No Credit Check Required, on www.CalculateNew Payment.com. One enters the site and am confronted with the headline US Treasury Bailout of Fannie and Freddy, Refinance with More Confidence, and there is a calculate new payment requirement using CalculateNewPayment.com. The person entering the site then fills out a series of forms that contain personal information including our social security numbers.
I was then contacted by the representative Abbey Wrysch, whose title is Executive Mortgage Banker-President's Club, for Quicken Loans. She was my first contact.
After quite a few discussions online and on the telephone Abbey Wrysch hurriedly pushed for me to go online and electronically sign contracts. In Abbey Wryschs own words: I can't provide a good faith estimate until I accept your application. Once I receive your application I will have an approval including a full set of loan documents within an hour. Let me know when you are ready.... In this way she stated that if I do not do this she could not lock in the lowest interest on record. She led me to the page and guided me to the place where to click to electronically sign the forms. I was told that there would be no more than about $3500 for ALL fees (in her words: The closing costs based off of county specifics are $3429.00. This is a high side estimate.). She promised that I would be able to pay off all my credit card debt (one of the reason for applying), and that I would be given a cash out amount of $25,000. The credit card debt was NOT to be a part of the cash out but in addition to this amount. I should have known that signing papers before a good faith estimate is a red light! Only this is new to me and I was, and am, desperate to resolve my credit card problems.
After I rushed to sign the paperwork and gave Abbey my credit card information, I mentioned I have no idea if the CITIBANK would honor the card since (like with all my cards) I am maxed out. On the Good Faith Estimate that I signed, which was not the estimate returned to me, it was marked that there was ZERO amount required for the deposit. See Quicken Loan #1 to see this in writing. On the document I signed the deposit of $0 and this was changed to $500 after signing and returned to me. So what I signed and what I received were different. I even remarked about how kind I thought they were not charging me the deposit, thinking they would somehow roll this into the actual loan? Here are the words I used in my correspondence to Abbey Wrysch sent: Sat May 02 01:03:35 2009: Thank you for waving the deposit. I do not have a copy of the original set of documents I signed, instead I have a set that has been altered, and without this evidence what I must do is eat the truth. This message was the one when I set out the discrepancies.
Then a real estate friend of mine looked at the papers he said what she promised is not in the Good Faith Agreement that I signed. Abbey Wrysch kept pointing out that I would put in my pocket about $900 a month. My friend said her words and the figures do not add up. He said I wish I had come to help you before now. This is outrageous since it is $7500 more expensive and there is NO cash out.
The fact of the matter is I was scammed out of $500 that I could ill afford to pay, and even though they agreed to close the loan and offered no service, they ran a $500 deposit through my credit card and took payment. These are the documents I now have in my file that they sent me.
I have tried various avenues to address this problem and have been left in greater need than before I started this process.
In the section: Allow me to give you a little peak behind the curtain of what I was witness to during my time at Quicken Loans:
The last item is:
-requirement of $500 deposit taken by credit/debit card only in order to even start the loan application process. Huge revenue generator for Quicken Loans. Positioned as a "Good Faith Deposit" but try getting this refunded in "good faith" if you decide to change your mind.
(((link redacted)))(((link redacted)))
Citibank honored the $500 deposit for Quicken Loans, made no
attempt to contact me, and when I contacted them they chose to place me into a
vicious financial cycle that I struggling with daily since May 2009. The trap
is formidable since I live paycheck to pay check like with most Americans in a
tough economy. The way the customer is handled is more like a slave than a
customer, since when in trouble every company uses the same lame excuses, and
heaps fees upon fees as if being poor is the worst crime one can commit in
America! They knock us down and
effectively kick us in the face.
This report was posted on Ripoff Report on 06/12/2010 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Quicken-Loans/internet/Quicken-Loans-Abbey-Wrysch-QUICKEN-LOANS-logical-response-yet-less-than-half-the-truth-613548. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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