• Report: #985846

Complaint Review: Quicken Loans

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  • Submitted: Sat, December 22, 2012
  • Updated: Wed, January 23, 2013

  • Reported By: pattywolford — Hurricane West Virginia United States of America
Quicken Loans
Internet United States of America

Quicken Loans Daniel Levy Quicken Loans Scams online applicants: $500 Internet, Internet

*UPDATE Employee: Quicken Loans

*Author of original report: I am retracting this complaint.

*Author of original report: I asked Ripoff Report to remove my complaint

*Author of original report: Quicken Loans $500 scam

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3Author 1Consumer 0Employee/Owner

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I applied online with Quicken Loans to refinance my house.  Everything seemed above-board, with frequent notifications from them regarding the progress of the loan.  I was contacted by an appraise, a one Dennis Allen, to come do the appraisal.  I was later contacted by Quicken of the ridiculously low appraisal...an amount of $89,000, which is what I paid for the house 7 years ago.  Since then I have done $40,000 in

improvements.  I had valued my house, conservatively, upon applying with Quicken at $120,000.  Just this past summer, I had considered selling the house, and I had numerous realtors begging me to let them list it for $135,000.   The "appraiser" stated there had been "no improvements to the property within the last 15 years."  This is certainly a blatant lie. 

I've contacted the person with whom I made the beginning of the loan process with my displeasure.

Here is the letter I sent him:

TO: DanielLevy?@QuickenLoa?ns.com (DanielLevy@QuickenLoans.com) Add to contacts 12/20/12 

Hello Dan,

I am very displeased with the appraisal, done by Dennis Allen.  He valued my house at $89,000, and stated in the appraisal that there had been "no improvements to the property in the last 15 years.

This is certainly not true.  I have invested at least $40,000 in improvements during the last 6 years.  When I purchased the house, I paid $87000 for it 6 or 7 years ago.  At that time, the previous owners had just put on a new roof for $6000.

As I said, I'm very unhappy about this.  I gave your company $500 in good faith, knowing my property is worth the amount of at least $120,000, which I stated to you.  This past summer, I had considered selling my house, and I had several realtors begging me to let them list it for $135,000. 

I have read, online, a lot of complaints about your company's practice of collecting $500, then coming back with a ridiculously low appraisal, thus causing applicants to lose their deposit.  My complaint will be among them, and will result in your being contacted, as well as this "appraiser" you have working for you.

I'm an honest person.  I take great care in maintaining good credit, and I've been a conscientious homeowner.

I really regret contacting Quicken Loans online.  Had I gone to a local bank, I would not be out $500 as a result of this scam appraisal.

If I find a class action suit regarding your practices of bilking folks like me out of their money, I'll be joining it.

Patty Wolford

ActionsDanielLevy?@QuickenLoa?ns.com (DanielLevy@QuickenLoans.com) Add to contacts 12/20/12 

This report was posted on Ripoff Report on 12/22/2012 09:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Quicken-Loans/internet/Quicken-Loans-Daniel-Levy-Quicken-Loans-Scams-online-applicants-500-Internet-Interne-985846. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Quicken Loans

AUTHOR: Quicken_Loans - (United States of America)

Hi. I'm very sorry to hear about the recent experience that you've had with us. How can I help? My name is Nick, and I'd like to get in touch with you and look into your recent experience further. Send me an email at nicholasnavetta@quickenloans.com with any additional details and I'll make sure to look into it ASAP with our Client Relations Team.
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#2 Author of original report

I am retracting this complaint.

AUTHOR: pattywolford - (United States of America)

Ripoff Report refuses to remove it.  I have asked them to do so in numerous emails.

Therefore, I wish to publicly retract my complaint against Quicken Loans. 

Patty Wolford
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#3 Author of original report

I asked Ripoff Report to remove my complaint

AUTHOR: pattywolford - (United States of America)

I mistakenly reposted my complaint as an "update," and now I can't even post another update.

Quite frankly, I'm concerned for my safety and security.  You will do me a great favor by removing my complaint,

since leaving it on your website could result in harm to me.  Please remove Report: #985846.

Patricia Wolford
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#4 Author of original report

Quicken Loans $500 scam

AUTHOR: pattywolford - (United States of America)

I applied online with Quicken Loans to refinance my house.  Everything seemed above-board, with frequent notifications from them regarding the progress of the loan.  I was contacted by an appraise, a one Dennis Allen, to come do the appraisal.  I was later contacted by Quicken of the ridiculously low appraisal...an amount of $89,000, which is what I paid for the house 7 years ago.  Since then I have done $40,000 in improvements.  I had valued my house, conservatively, upon applying with Quicken at $120,000.  Just this past summer, I had considered selling the house, and I had numerous realtors begging me to let them list it for $135,000.   The "appraiser" stated there had been "no improvements to the property within the last 15 years."  This is certainly a blatant lie.   I've contacted the person with whom I made the beginning of the loan process with my displeasure. Here is the letter I sent him: TO: DanielLevy?@QuickenLoa?ns.com (DanielLevy@QuickenLoans.com) Add to contacts 12/20/12  Hello Dan, I am very displeased with the appraisal, done by Dennis Allen.  He valued my house at $89,000, and stated in the appraisal that there had been "no improvements to the property in the last 15 years. This is certainly not true.  I have invested at least $40,000 in improvements during the last 6 years.  When I purchased the house, I paid $87000 for it 6 or 7 years ago.  At that time, the previous owners had just put on a new roof for $6000. As I said, I'm very unhappy about this.  I gave your company $500 in good faith, knowing my property is worth the amount of at least $120,000, which I stated to you.  This past summer, I had considered selling my house, and I had several realtors begging me to let them list it for $135,000.   I have read, online, a lot of complaints about your company's practice of collecting $500, then coming back with a ridiculously low appraisal, thus causing applicants to lose their deposit.  My complaint will be among them, and will result in your being contacted, as well as this "appraiser" you have working for you. I'm an honest person.  I take great care in maintaining good credit, and I've been a conscientious homeowner. I really regret contacting Quicken Loans online.  Had I gone to a local bank, I would not be out $500 as a result of this scam appraisal. If I find a class action suit regarding your practices of bilking folks like me out of their money, I'll be joining it. Patty Wolford ActionsDanielLevy?@QuickenLoa?ns.com (DanielLevy@QuickenLoans.com) Add to contacts 12/20/12
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