- Report: #922547
Report - Rebuttal - Arbitrate
Complaint Review: Quicken Loans
Quicken Loans Loan Deposit Rip-off , Internet
It wasn't until their appraiser decided our townhome wasn't worth what we owed (another laughable process), thereby making the loan impossible, that we found out that our $400 "good faith " deposit was now going to be used to pay the appraiser.
When I objected, Quicken Client Care reminded me that the rep told the deposit could be used to pay for the appraisal and that they could prove it because they recorded the conversation. I said I would apologize if I was wrong, but that I was sure the rep had said no such thing.
Of course when the recorded conversation proved them wrong, then they decided to point me to a document I had signed that did say they could use the deposit against the appraisal if the loan didn't go through. I said that I hadn't read that part carefully because their rep had already told me it was just a "good faith" deposit so I belived there wouldn't be anything in the documents that would substantially change what I was told by their rep.
Shame on me, I guess.
This report was posted on Ripoff Report on 08/04/2012 03:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Quicken-Loans/internet/Quicken-Loans-Loan-Deposit-Rip-off-Internet-922547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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