Quicken loans Amy Colon & deceived us into thinking they would get us a loan. Took $400.00 in fees with no favorable results! Detroit, Michigan

I agree with your concepts and the fact that Business's would do better if they COULD be allowed to be straight up with potential clients. OUr consumer advocates though have made much leeway in making sure that no one gets denied by various parameters. So Basically the Underwriters and the loan officers are required to maintain fairness.  I personally wish they would be straight up and say...Listen if you can save 400$ by being told the truth that your chances of getting approved are next to nil...then both parties would be above board.  Unfortunately There are Few guidelines of Business "ethics" that apply . Its sort of a oxymoron to claim business has any room for ethics.
I work in the corporate world where "morals" and "ethics" are kept in closets and never spoken of when one depends on a paycheck.
So I do understand your viewpoint MochaG, and for the most part its admirable. The OP is realizing that the "positive" feedback from the loan officer was mandated thru the following of procedures to not tip the scales and thwart the client from applying.

I did not intend to say that the loan officer warning is to say "you are NOT eligible for a loan" but it should rather be "you may have a chance to get a loan depending on your current standing." The OP kept asking for his/her eligibility and I got the impression that the OP was told that things would be fine. I understand that being in a business like this the seller must keep clients happy or feel positive about going forward; however, is it really ethical? That's what I said about "greedy" if no warning. :)

MochaG- you made some points that "realistically" its unfavorable to attempt to ask. The Reality ALSO is...when a loan officer takes an application so long as the Applicant is forthright and honest , they must follow thru the process of review of credit worthiness and other assets that can determine the final result. The Underwriters can review the entirety of the application and make the decision. Its NOT up to the Loan officer to flat out tell an applicant, sorry you cannot apply because you are 2 years out from Bankruptcy. So Long as the business followed the federal guidelines and allowed the underwriters to review and respond accordingly , then no misleading transpired. Had the Loan officer verbally or thru writing "guaranteed" that the loan app would be approved.. then there would be just cause to file grievance. I carry an open mind on bankruptcy as its a necessity for some who are burden thru medical or loss of income or poor financial skills, it happens. People deserve the right to do better and work thru new ways. Its just the financial institutions also levy a harsher interest and higher risk factors on such beings.

The person who works at the loan company should have known better that a person who filed for bankruptcy would likely (if not absolutely) not get a loan because of the high risk history. In this case, it is obvious that the OP informed the company up front. The company employee should have at least told her about the chance of getting the loan before going on the loan process. There is no "good faith" but "greedy" if there is no warning when it is obvious (filed bankruptcy within 7 years).

To OP, because of your recent bankruptcy history, you are unlikely to get a loan. If you ever get a loan, the interest could be up to the roof. Do you own your house completely? If not, the amount you are trying to loan may be too much compared to your equity of the house. You should have known better by now about how other creditors felt when they lost the money you owed them because you filed for bankruptcy.

A Loan company operating in the USA follows procedures. They are under zero obligation to approve loans. When Denying loans- So long as they do not discriminate under federal rules , a decline can be for various financial reasons. Poor credit. Defaults and Bankruptcys ( High Risk).
I do not see how paying a "FEE" automatically makes a person "assume" the loan is approved.

Its doubtful they mislead you or in anyway enticed you. You contacted them with a legitimate request and they followed protocal to show good faith in trying to get approval. They did not (by your report) do anything that would be fraudulant or discriminating.

You are out 400$ for the processing fee....That is common when seeking to refinance. Its a risk you take unless they have a Full refund policy for declined applications. Which is rare in this day and age.

I apologize for the experience that you've had us.  I'm not aware of the your specific situation, but if you have any further questions or feedback regarding the VA loan you were pursuing or your experience - please contact us at reviews@quickenloans.com.  I'd be happy to put you in touch with someone that can help answer any remaining concerns you may have.