• Report: #657163

Complaint Review: Qwest Communicatioin

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  • Submitted: Sun, October 31, 2010
  • Updated: Tue, November 09, 2010

  • Reported By: David — Roseville Minnesota U.S.A.
Qwest Communicatioin
PO Box 91154 Seattle, Washington United States of America

Qwest Communicatioin Telephone Representative said I would receive a $100 gift card when I started my DSL internet service. He explained that a post card would arrive in 6 weeks. I would have to return the postcard for Seattle, Washington

*UPDATE Employee: At that point...

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Qwest offered DSL internet service for $19.99 for 6 months + $50 Visa Rewards Gift Card.    I clicked on the ad banner which connected me to Qwest.com where I tried to sign up but the Qwest.com seemed to be non-functional when I pressed the 'Order' button.    I had to call Qwest Communication directly to place my DSL internet order.   The Qwest representative told me that they were now running DSL for $19.99 for 6 months + $100 Visa Rewards Gift Card.   

He said I would receive a postcard in the mail in 6 weeks and I would need to return that postcard to get the $100 Visa Rewards Gift Card.    The postcard never came in the mail.    After waiting about 2 months, I complained by calling Qwest Communication at 800-244-1111 about not receiving the postcard.   I was told by that representative that they will send it out right away.   It never came.  

After a month I called Qwest Communication yet again to complain.    I was now told that a button was not pushed correctly to send out the $100 Visa Rewards Card.     They apologized and assured me that they will now push that button and send out my $100 Visa Rewards Gift Card soon.   After another month I called Qwest Communication yet again to complain.    At this point, the Qwest telephone representative said that the $100 Visa Rewards Card was a Gift and was optional if Qwest wanted to send it to me or not.  

I complained to that representative that I would not have signed on with Qwest DSL internet without the bonus.    I was told that I could call the Qwest Rewards Center directly, and I was given the number to call the Qwest Rewards Center directly.    I called the Qwest Rewards Center and told them that I still had not received my $100 Visa Rewards Card after 5 months now.   I was again assured that it would be sent to me right away.    2 weeks have gone by now and I still have not gotten my $100 Visa Rewards Card.    Buyer Beware!!  

This report was posted on Ripoff Report on 10/31/2010 08:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Qwest-Communicatioin/Seattle-Washington-98111-9254/Qwest-Communicatioin-Telephone-Representative-said-I-would-receive-a-100-gift-card-when-657163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

At that point...

AUTHOR: Anonymous - (U.S.A.)

At that point of 5 months, I'd just ask for a $100 adjustment off the bill. The rep has the ability to submit an adjustment for authorization. If there was that much communication with Qwest, there is a note anytime a rep accesses the account. 5 months of a paper trail is more than sufficient for that adjustment to get approved, then the rep can call the rewards center to void the card.

Asking for a direct adjustment off the bill will only take 24-48 hours to process as long as you had been calling Qwest and there is notes documenting it. The rep has no control over leaving a note as it automatically leaves a trail that the account was accessed. Most reps also detail what the call was about in the notes. The turnover on gift cards is typically 2 months, if you haven't recieved it in 5 months, you wont. If the gift card isn't properly ordered from the original transaction, it is a nightmare trying to send one out. A $100 adjustment directly off of your bill is a much simpler request.
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