- Report: #657163
Report - Rebuttal - Arbitrate
Complaint Review: Qwest Communicatioin
Qwest CommunicatioinPO Box 91154 Seattle, Washington United States of America
Qwest Communicatioin Telephone Representative said I would receive a $100 gift card when I started my DSL internet service. He explained that a post card would arrive in 6 weeks. I would have to return the postcard for Seattle, Washington
*UPDATE Employee: At that point...
He said I would receive a postcard in the mail in 6 weeks and I would need to return that postcard to get the $100 Visa Rewards Gift Card. The postcard never came in the mail. After waiting about 2 months, I complained by calling Qwest Communication at 800-244-1111 about not receiving the postcard. I was told by that representative that they will send it out right away. It never came.
After a month I called Qwest Communication yet again to complain. I was now told that a button was not pushed correctly to send out the $100 Visa Rewards Card. They apologized and assured me that they will now push that button and send out my $100 Visa Rewards Gift Card soon. After another month I called Qwest Communication yet again to complain. At this point, the Qwest telephone representative said that the $100 Visa Rewards Card was a Gift and was optional if Qwest wanted to send it to me or not.
I complained to that representative that I would not have signed on with Qwest DSL internet without the bonus. I was told that I could call the Qwest Rewards Center directly, and I was given the number to call the Qwest Rewards Center directly. I called the Qwest Rewards Center and told them that I still had not received my $100 Visa Rewards Card after 5 months now. I was again assured that it would be sent to me right away. 2 weeks have gone by now and I still have not gotten my $100 Visa Rewards Card. Buyer Beware!!
This report was posted on Ripoff Report on 10/31/2010 08:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Qwest-Communicatioin/Seattle-Washington-98111-9254/Qwest-Communicatioin-Telephone-Representative-said-I-would-receive-a-100-gift-card-when-657163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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