• Report: #440620

Complaint Review: Qwest Communicatioins

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, April 03, 2009
  • Updated: Sun, June 14, 2009

  • Reported By:Colorado Springs Colorado
Qwest Communicatioins
Colorado Springs, Colorado U.S.A.

Qwest Communicatioins - Qwest Cell Phone - Qwest Broadband $75.00 charged by Qwest after we asked for pricing but did not get service. Colorado Springs Colorado

*UPDATE Employee: Was a vendor

*UPDATE EX-employee responds: Need some info and will give you some info

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

My husband, David M called Qwest to check on prices of their newest and lowest prices if you signed up for their broadband service. After David got the information, the lady on the phone said there would be a $75.00 processing charge. David told her that we were just getting information for comparison purposes. The next thing we know, there is a debit on our bank account from Qwest for $75.00. That was about six weeks ago.

Several telehone calls later with their assurances that the money would be refunded, and we still do not have our money back. We have the banking statements showing the debited amount, but we show nothing has been credited back to our account as of this date, April 3, 2009.

Katherine S. M
Colorado Springs, CO

Dkm
Colorado Springs, Colorado
U.S.A.

This report was posted on Ripoff Report on 04/03/2009 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Qwest-Communicatioins/Colorado-Springs-Colorado/Qwest-Communicatioins-Qwest-Cell-Phone-Qwest-Broadband-7500-charged-by-Qwest-after-w-440620. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Qwest Communicatioins

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Was a vendor

AUTHOR: Anonymous - (U.S.A.)

Qwest does do business with a multitude of vendors. It reminds me of a processing fee in which one of Qwest's vendors by the name of "White Fence" requests. They are local to Colorado Springs, so that may be a good possiblity. They charge a processing fee regardless of credit. it is always best to call to Qwest directly than going through third parties if that was the case. I work at the main office in Denver and have been with Qwest for several years and have seen these situations to arise primarily only when dealing with outside companies that are authorized resellers of Qwest.
Respond to this report!
What's this?

#2 UPDATE EX-employee responds

Need some info and will give you some info

AUTHOR: Jim - (U.S.A.)

Hi there ma'am I am a former Qwest employee and to say I am intrigued is an understatement. There is no such thing as a 75 dollar processing fee for ANYTHING. The ONLY thing that could have been was a deposit for possible bad credit history and even then the lady in question would have had to get the credit card info from your husband. IF that credit was issued to you it will be on your bill or in check form. The credit usually takes 6 to 8 weeks for it to come. I like to say the first billing cycle afterwards but it is usually the second. My suggestion to you is if u do not see it on this billing cycle or if it has not come in check form because Qwest does not redirect to a bank account or credit card account is call 1 800 244 1111 on Monday and when you do tell the prompt system to disconnect. Keep doing so til the call goes through. Now when the rep answers ask if it is the Sioux Falls office and then ask the rep to look at the notes and see if there has been a credit issued. They will ask for a history of what is going on and please tell them it is merely their job to ask this. :) If this does not work email my wife at pam.todd@qwest.com with the account info and she would LOVE to dig into it for you and get a resolution. I hope this info helps you out.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory