• Report: #638694

Complaint Review: Qwest Communications

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  • Submitted: Wed, September 08, 2010
  • Updated: Thu, September 09, 2010

  • Reported By: Trisha — Salt Lake City Utah United States of America
Qwest Communications
Internet, Utah United States of America

Qwest Communications has ripped me off for years for internet service Internet, Utah

*UPDATE Employee: Ideas

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Qwest has ripped me off for years for internet service.  It started when they took over for my service provider and refused to give me a rate offered for customers with a "qualifying home package".  This package was/is home service plus 3 or more features.  Well, I do have home service and almost every feature there is because I signed up for the "Real Deal" with Qwest 22 years ago.  After years of battle Qwest agreed that my package was "grand fathered" in but did not give me credit for overcharges.  Time after time I received promotions from Qwest only to be told I did not have a "qualifying home package".  I sent letter after letter and spent hours on the phone.  I have names of people and dates/times I spoke to them.  Qwest "records" telephone conversation so they can obviously go back and listen to what their agents told me.  I printed Qwest's website relating to "qualifying home packages" and sent it with a certified letter.  They did not respond to the certified letter.  After my last discussion with a Qwest agent and the loyality department I sent another certified letter to Qwest.  When I checked their website refering to "qualifying home packages" I noticed they had changed it.  When I told the Qwest agent I was switching to Comcast he told me that Comcast is using Qwest services for the internet thus implying their 12 mbps is not really 12 mbps?  The Qwest agent also told me I would be charged a $200.00 penalty for early termination.  If there was an implied agreement Qwest certainly did not keep their part of it.  I am really surprised there is no class action lawsuit against Qwest. I am sick and tied of Qwest.

This report was posted on Ripoff Report on 09/08/2010 09:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Qwest-Communications/Internet-Utah-/Qwest-Communications-has-ripped-me-off-for-years-for-internet-service-Internet-Utah-638694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Ideas

AUTHOR: Anonymous - (U.S.A.)

Well, you could always get a "qualifying" package. As I recall the real deal package is around 14.95 with a code next to it on the bill of ESYBQ. If that's the case, I'd forget the "qualifying discount." The phone plan would go up by around $25 to get these "qualifying discounts"

That's strange if the Qwest rep said Comcast uses Qwest lines. Qwest carries DSL internet and Comcast carries cable. Both of which are completely different technology platforms. He is right that 12MBPS isn't really 12MBPS with Comcast as cable internet shares bandwith with neighboring networks and DSL has a dedicated connection, so your more likely to get close to the speed offered with Qwest DSL. There are several factors that make cable and DSL equally unreliable compared to the advertised speed though. DSL loses speed depending on how far you are located from central office and the remote DSL terminal.

The agreement typically means your price wont change. Doesn't sound like it changed, but it just sounds like there isn't all the discounts advertised to some customers on the internet, but they weren't there when you signed up either. Qwest can't add discounts to a contract later on or they'd be breaking the contract and can get fined heavily by the PUC. Talking to the right person may land you a 1-3 promo deal though.

In the end, it sounds like you have a better deal than any new discount though. Qwest does do a pretty good job at being one of the only carriers where you can actually have a better rate as a long time customer than new customers with "teaser offers."
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