• Report: #426237

Complaint Review: Qwest Communications

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  • Submitted: Thu, February 19, 2009
  • Updated: Sun, June 14, 2009

  • Reported By:Havre Montana
Qwest Communications
P.O. Box 29040 P.O. Box 29040, Arizona U.S.A.

Qwest Communication, Qwest Communications Fraud!!! Tell you will all be ok, then RIP your heart out! Phoenix Arizona

*UPDATE Employee: Not needed

*UPDATE Employee: maybe you should read the small print

*UPDATE Employee: maybe you should read the small print

*UPDATE Employee: maybe you should read the small print

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Much like many here, I too, am a victim of love. Love of a good deal and trusting of a big company when they say you have 30 days to try our service and if you need to cancel there is no charge.

I signed up on a month to month basis for DSl Internet. The reason I did was because many of my neighbors explained that Qwest was claiming to be able to provide 7 Mbs speed but they were only getting 1.5-4Mbs.

I tried them because they could get me in faster then the Cable Internet provider in town and because their website stated that you could cancel within 30 days if unsatisfied.

Unsatisfied is an understatement like saying Rosie O'Donnell is weird (we all know she is way more then just weird!)

From day one my internet kept dropping every 10-15 minutes, even after a tech came out and could not get it working. Even when it did run I was only getting about 4Mbs tops!

Withing 2 weeks I canceled and was told my final bill would be ZERO, well 2 months later and Qwest refuses to drop a charge of 106.76 for services.

They claim that the zero charge was only for Internet, not local phone service. This is 100% opposite of what I was told when I signed on. PLUS, I was FORCED to get local phone if I was going to use Internet. I did not want or need a local phone, but that was required..I was assured though, that if I was not satisfied I could cancel at NO CHARGE.

Even after calling them several times, just today were willing to drop 45.00 off the bill because that was the Internet portion...so even after many calls, they were still trying to get the extra 45.00 out of me whenthey should have at least waived that portion from the get go.

This company is deceptive, fraudulent, and unethical....DO NOT LET THEM BREAK YOUR HEART!

Fuzzy77
Havre, Montana
U.S.A.

This report was posted on Ripoff Report on 02/19/2009 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Qwest-Communications/PO-Box-29040-Arizona-85038/Qwest-Communication-Qwest-Communications-Fraud-Tell-you-will-all-be-ok-then-RIP-your-426237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Not needed

AUTHOR: Anonymous - (U.S.A.)

Local phone service is not needed for having DSL. That's typically a misconception since the DSL is hooked through the phone lines. It is simple to have a dedicated line for DSL only. $106 on the bill to have DSL and phone line active on the first bill is quite reasonable. What's needed to set up both services is about 2 hours of technician time. They are billed at a rate of about $25-30/hour. That means the technician cost for the company is about $50-70. Qwest only charges $35 in activation for both Internet and phone. The bill it sounds like you are refrring to is also the first bill. After all, the service was only active for 2 weeks. The first bill includes One month of bills, plus prorated charges. For example, if you started service on the 22nd, but the bill isn't generated til the 1st, that bill will include charges for one month of service for both DSL and phone, plus the charges from the days prior to the bill being generated. The other charges on that bill may include equipment and shipping. What sounds like came on that bill is a modem, installation and 1.5 months or so of service (Of which you get credited back any service charges that were billed in advance past the date of disconnection).

The companies cost to get that service to you:

50-70 for the technicians initial dispatch, $75 for the modem, with shipping (if it was the cheaper non-wireless modem), and $30/hour for additional dispatch to get the service working.

Sounds like Qwest spent in the neighborhood of $200 to keep you satisfied. Allowing the bugs to work their way out of the DSL sounds like it would of been a heck of a deal if you gave it time.
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#2 UPDATE Employee

maybe you should read the small print

AUTHOR: Jessicar - (U.S.A.)

ok not to sound rude or anything but online when you signed up for everything, in the small print it clearly states that the 30 cancel if not satisfied thing is only on the internet. i mean think about it if you owned your own company installing fence someone wants a special gate or something. you tell them if they don't like it then you will not charge them if the change it within 30 days. now if they don't like are you not going to charge them for the whole fence and the gate? or just not charge them for the gate?
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#3 UPDATE Employee

maybe you should read the small print

AUTHOR: Jessicar - (U.S.A.)

ok not to sound rude or anything but online when you signed up for everything, in the small print it clearly states that the 30 cancel if not satisfied thing is only on the internet. i mean think about it if you owned your own company installing fence someone wants a special gate or something. you tell them if they don't like it then you will not charge them if the change it within 30 days. now if they don't like are you not going to charge them for the whole fence and the gate? or just not charge them for the gate?
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#4 UPDATE Employee

maybe you should read the small print

AUTHOR: Jessicar - (U.S.A.)

ok not to sound rude or anything but online when you signed up for everything, in the small print it clearly states that the 30 cancel if not satisfied thing is only on the internet. i mean think about it if you owned your own company installing fence someone wants a special gate or something. you tell them if they don't like it then you will not charge them if the change it within 30 days. now if they don't like are you not going to charge them for the whole fence and the gate? or just not charge them for the gate?
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