• Report: #625485

Complaint Review: Qwest Communications

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  • Submitted: Wed, July 21, 2010
  • Updated: Wed, July 21, 2010

  • Reported By: Morgan — Las Cruces New Mexico USA
Qwest Communications
Nationwide United States of America

Qwest Communications Desceptive sales tactics Denver, Nationwide

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I received a call from someone from Qwest trying to sale me services.  He claimed that by bundling services I could save $18.00 over what I was currently paying (around $70.00).  I reluctantly agreed feeling that something just didn't feel right as I had bare bones service and there was no way a bundle could lower costs. 

True to my feelings I saw my next bill go UP by $30.00 and immediately called Qwest telling them the only reason I had agree to the package switch was to save money off my current bill and that since what I was getting was not matching what I was told they had fraud issues to contend with.  The person I talked to say they would change the account back to the old package the next day and the account would be credited for the difference as the change had occurred due to misleading information.

Qwest needs to better control its sales people.  If a customer are not going to save money with a bundle over what they are currently paying don't allow a sales person to make such a claim as all that is going to do is risk trouble with the FCC and FTC.

This report was posted on Ripoff Report on 07/21/2010 08:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Qwest-Communications/nationwide/Qwest-Communications-Desceptive-sales-tactics-Denver-Nationwide-625485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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