Qwest DirecTV Quest wont honnor $74.98 Bundle and has shut us off of Direct TV Internet

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Original Message Follows:
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First Name: M
Last Name: C
Am I a Qwest Customer? Yes

Last 4 of SSN:   
Phone Number:     Customer Code:    627

Address:   
E-Mail Address:
Description: Below is a im session with a qwest sales rep that was sent
to Michella Miller afterwards. As you can see, Qwest offered a 74.98
deal with items listed on the session below. Since we have received
service, not once have we received the package deal of 74.98?? Is your
company going to honor this amount???
We are tired of the bill not being consistant or even the amount as
promised.


  Thank you for using Qwest.com. A Qwest Sales and Service Consultant
will be with you in just a moment. Your account information is
confidential and protected by law. Advise our agent if you prefer that
we don't use it to market bundled services. This has no effect on the
service or offers we provide for you.
Thank you for contacting Qwest. My name is Carole S. (20483). How may I
help you today?
MICHELLE: $74.98/mo. for 12 months Internet, Phone, Long Distance and
DIRECTV service through Qwest (New customers only.)
MICHELLE: THIS IS THE SERVICE I SIGNED UP FOR
Carole S. (20483): OK, how can I help you today?
MICHELLE: THUS FAR I HAVE A PHONE BILL OF 77.50 AND TV SERVICE OF 71.87
Carole S. (20483): I will be happy to assist you.
Carole S. (20483): Or please log into your MyAccount.
MICHELLE: IT WILL NOT ALLOW ME TO SIGN IN
Carole S. (20483): Just to verify that I am speaking with the
responsible party on this account, please provide me with your Qwest
Security Answer or 12 character Security Code.
MICHELLE: xx
MICHELLE: HANG ON, I HAVE 2
Carole S. (20483): Thank you.
MICHELLE: xx

Carole S. (20483): Yes, that is correct for **********. I do not see
that you have created a profile for this number yet. If you do that, you
can view your bill.
MICHELLE: OK, I HAVE MY BILL IN FRONT OF ME
MICHELLE: $74.98/mo. for 12 months Internet, Phone, Long Distance and
DIRECTV service through Qwest (New customers only.)
MICHELLE: THIS IS THE BUNDLE I SIGNED UP FOR
MICHELLE: BUT........ THERE ARE TWO BILLS HERE, ONE FOR 77.50 AND ONE
FOR 71.87
Carole S. (20483): Both for **********?
MICHELLE: NO, ONE IS FOR xx
MICHELLE: ONE IS FOR PHONE THE OTHER FOR TV SERVICE
MICHELLE: BUT THEY WERE ALL SUPPOSED TO BE ON THE SAME BILL IN A BUNDLE,
PHONE, TV, INTERNET
MICHELLE: $74.98/mo. for 12 months Internet, Phone, Long Distance and
DIRECTV service through Qwest (New customers only.)
MICHELLE: AND, I WAS SUPPOSED TO RECIEVE A REBATE OF 100.00 FOR
SWITCHING FROM COX TO DIRECT TV
Carole S. (20483): Let me look at the orders. One moment.
MICHELLE: NOT TO MENTION THE DVR UPGRADE FOR FREE
MICHELLE: SURE
Carole S. (20483): I do not see DirecTV on this account. I see Qwest
Choice TV which is cable service.
MICHELLE: WELL I HAVE A DIRECT TV SATALITE ON THE FRONT OF MY HOUSE,
WHICH WAS SUPPOSED TO BE INSTALLED IN THE BACK PER HOA REQUIREMENTS THAT
THE REP REFUSED TO MOUNT ON THE BACK
Carole S. (20483): The additional things I see on the Qwest bill, is
prorated charges, line installation and tax.
MICHELLE: THERE WAS TO BE NO INSTALLATION FEE FOR ANY SERVICES
MICHELLE: THE PHONE WAS CONNECTED VIA A SWITCH AND I WAS TOLD THAT THEY
WOULD NOT CHARGE DUE TO THAT FACT
Carole S. (20483): Can you give me details about the no installation
fee? In AZ it costs $27.50 to add a phone line.
MICHELLE: I DID NOT ADD A PHONE LINE, THERE WAS PHONE SERVICE IN THE
AREA, AND YOUR REP SAID SHE JUST HAD TO SWITCH IT TO OUR NAME AND THEN
IT WOULD WORK FINE, WHICH IT DID
MICHELLE: SHE ALSO SAID THERE WOULD BE NO FEE DUE TO THAT FACT
MICHELLE: GRANT WHOM I JUST SPOKE TO HAS ALREADY SPOKEN TO A SUPERVISOR
AND SAID THEY WOULD TAKE THAT FEE OFF
MICHELLE: SO THAT IS NOT THE ISSUE
MICHELLE: THE ISSUE IS
MICHELLE: $74.98/mo. for 12 months Internet, Phone, Long Distance and
DIRECTV service through Qwest (New customers only.)
MICHELLE: WHICH IS NOT WHAT I AM BEING CHARGED THUS FAR
MICHELLE: IN FACT I AM CURRENTLY BEING CHARGED DOUBLE THAT AMOUNT AND
HAVE YET TO RECIEVE THE INTERNET BILL OF IT YET
Carole S. (20483): It looks like you were transferred to our Choice
Online, Choice TV department. Did you speak with them?
MICHELLE: WE WERE DISCONNECTED, THEN CALLED BACK BOTH TV AND PHONE
SYSTEMS ARE DOWN AT THIS POINT AND WE ARE TO CALL BACK FOR THE PHONE
TOMORROW AND THE TV LATER TODAY
MICHELLE: WE SPOKE WITH MONICA AT THE DIRECT TV SERVICE LINE
MICHELLE: WE SPOKE WITH CLINT AND GRANT AT THE PHONE SERVICE LINE
Carole S. (20483): I will be right with you.
MICHELLE: OK
Carole S. (20483): Is the DirecTV working?
MICHELLE: YES..........
MICHELLE: HOW IS THAT RELIVANT?
MICHELLE: THIS IS THE ISSUE
MICHELLE: $74.98/mo. for 12 months Internet, Phone, Long Distance and
DIRECTV service through Qwest (New customers only.)
Carole S. (20483): There is a note in the account from today that the
DirecTV equipment was not delivered.
MICHELLE: YES AS MENTIONED ABOVE, THE DVR WAS NEVER BROUGHT OUT TO THE
HOUSE
MICHELLE: THE PACKAGE WE HAD AS A BUNDLE WAS WITH FREE DVR UPGRADE
MICHELLE: FREE INSTALL FOR 4 TVS
MICHELLE: WHICH WE HAD 3 INSTALLED BECAUSE THE INSTALLER DID NOT WISH TO
DO ANY EXTRA WORK TO INSTALL THE 4TH AND SO WE WORKED WITH HIM
MICHELLE: THIS IS FROM YOUR WEB SITE, THIS IS WHAT I ORDERED
MICHELLE: $74.98/mo. for 12 months Internet, Phone, Long Distance and
DIRECTV service through Qwest (New customers only.)