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  • Report: #485328

Complaint Review: Qwest Enterprises LLC , Qwest Credit Enhancement

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  • Submitted: Tue, August 25, 2009
  • Updated: Wed, January 27, 2010

  • Reported By: victimofqwest — elkton Maryland USA
Qwest Enterprises LLC , Qwest Credit Enhancement
918 N. Clayton Street Wilmington, Delaware United States of America

Qwest Enterprises LLC , Qwest Credit Enhancement Horrible customer service with a rude owner and employees. Total rip-off elkton, Maryland

*Consumer Comment: Thank you Qwest Enterprises LLC

*REBUTTAL Owner of company: This report is a complete HOAX!!!

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Our realitor referred us to Qwest. We spoke with Curtis Henderson, who claims to be the owner, and everything sounded good. We didnt think the fee was alot of money at all. We were told we should see a difference in our credit score in 30-45 days and the fee that we were charged would be enough to get us where we needed to be. Well 45 days passed and we weren't were we needed to be. So, yet another 30-45 days and MORE MONEY REQUESTED. We had a really hard time getting in contact with Curtis, we had to deal with the little girls that work there. When you ask these girls a question they dont have an answer for you. The girls along with the "owner" Curtis are very rude and clearly doesn't know how to run a business. We would ask questions and got a smart answer. I personally tried to speak to Curtis and he raised his voice at me, talked down to me, interrupted me while I was trying to speak, and told me I was an ungrateful customer. I paid this company my hard earned money and didnt deserve the kind of treatment I was given. I was also told that I was waiting his time and he had other customers to attend to. Mind you he told me all this and treated me like a scum off the street AFTER I PAID HIM!

PLEASE DO NOT USE THIS COMPANY... DO NOT BE THE NEXT VICTIM. Take your money to another company who will value you as a customer.


Qwest Credit


918 N. Clayton Street


Wilmington DE 19805


302-225-7700 phone 302-225-7706 fax


This report was posted on Ripoff Report on 08/25/2009 04:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Qwest-Enterprises-LLC-Qwest-Credit-Enhancement/Wilmington-Delaware-19805/Qwest-Enterprises-LLC-Qwest-Credit-Enhancement-Horrible-customer-service-with-a-rude-ow-485328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Thank you Qwest Enterprises LLC

AUTHOR: Jason bochniak - (U.S.A.)

My Name is Jason I work for Mortgage America. I am writing this rebuttal to the previous post regarding QWEST CREDIT, Qwest Enterprises LLC, and Qwest Credit Enhancement. I refer all of my potential borrowers to Qwest who have credit challenges that do not fit into the requirement for the lenders. The process for referring a person to Qwest is simple. I take a loan application. I see that the credit history is an issue. I tell the customer about options that they will have by using the services offered at Qwest credit. My experience has been wonderful and result oriented. The only requirement that Curtis has is that the customers commit and pay for his services. Out of the 4 families I am pleased to say that 3 of the 4 families are under contract with loan approvals do to the efforts of Qwest credit. He was able to get the credit score to increase an average of 50 to 125 points depending on the severity of the credit. Folks make no mistake. Qwest credit is not a magician. If you did not pay your bills on time and you did not fulfill your obligations according to the terms of your credit grantor, you will see that results take longer to clear up. Qwest credit is excellent at removing items on the credit that are not yours, misrepresented by time frames and inaccurate altogether. They are instrumental in their ability to look at the work load and gain results. I have found that the owner Curtis has given me accurate time lines to shoot for with my credit challenged customers. He has proven techniques that are trade secrets in getting the scores to increase. It is clear that the negative remarks mentioned by the anonymous writer before are unsubstantiated due to the anonymous nature of their statement.

Since I have added the use of Qwest Credit to my product list my ability to turn non qualified buyers into qualified buyers has tripled. Qwest credit is responsible for 3 loan closings that will take place this month that I would not otherwise have. If you are a loan originator it is a must to have Qwest Credit as a tool in your tool box. If you are a consumer and know that you have credit challenges, it is a must that you contact Qwest Credit at 302-225-7700. Be as honest and forthcoming as you can. Be honest about your ability to pay for their services. They will work with and for you. On behalf of my branch and all of my proud new home owners thank you! Qwest Enterprises LLC for being there.

If you are a first time buyer or have dreams of owning your home and know that you have some bumps on the road, call the number below. Curtis and I will work hand in hand with you to bring your dreams of home ownership to reality.

To the anonymous writer. Anonymous is right up with dishonest!

Jason


Mortgage America 
(((ROR redacted)))


 

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#2 REBUTTAL Owner of company

This report is a complete HOAX!!!

AUTHOR: Qwestcredit - (U.S.A.)

My name is Curtis Henderson and I AM the owner of Qwest Credit Enhancement.

This report is a complete and total fraud. Due to our success with removing invalid information, specifically collection accounts, collection agencies are constantly looking for ways to damage our reputation.

I would challenge this person to provide any substantial proof that a transaction with my firm ever took place. If they were indeed a client, I am sure they would have posted at least their name.

I would be happy to address any questions directly here at my office. The direct office phone # is 302-225-7700.

Thank You,

Curtis Henderson 
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