- Report: #99759
Report - Rebuttal - Arbitrate
Complaint Review: Qwest, Qwest Phone Service, Qwest Communications
Qwest, Qwest Phone Service, Qwest Communications1801 California St. Denver, Colorado U.S.A.
Qwest, Aka Qwest Phone Service, Aka Qwest Communications Misleading mailings and unfair billing Denver Colorado
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I was living in Garden City, KS and I had just switched to Qwest, because they had no monthly fee. I received in the mail two calling cards, nearby the calling cards was language saying only 10 cents a minute. No where on any of the mailings was the actual cost of using the calling cards. I also used Qwest Long distance which was also 10 cents a minute.
I took a business trip and called my wife using the card. She asked if I wanted to be called back and I said that it didn't matter since the rates were the same. We talked for a few hours.
When I got the phone bill I was surprised the bill almost 200 dollars for the month. I found that the call I had made on the calling card was the majority of this bill. I had never had a phone bill over 60 dollars.
I called customer service. I faxed the mailings I had received and called them on several more occasions. At each turn I was told that I needed to pay. To make sure I wasn't crazy I showed the mailings to family, friends, and co-workers. All of them agreed it was misleading. Eventually I reached what they told me was the top handler of customer complaints,and (surprise!) they said that I would have to pay the bill.
I paid the bill and changed my phone service the next day. Alltel has been great and I would highly recommend them. As for Qwest, it makes me mad whenever I see their commercials and their "Spirit of Service" in action. I think they only people they service are themselves and their wallets.
This report was posted on Ripoff Report on 07/20/2004 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Qwest-Qwest-Phone-Service-Qwest-Communications/Denver-Colorado-80202/Qwest-Aka-Qwest-Phone-Service-Aka-Qwest-Communications-Misleading-mailings-and-unfair-bi-99759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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