ED Magedson – Founder
Qwest, Qwest Phone Service, Qwest Communications1801 California St Denver, Colorado United States of America
Our small business allowed Qwest to review our account by phone, and we accepted their long distance offer to switch our service from Sprint.
They botched things so badly, we almost immediately asked for our business line and three other residential lines to go back to Sprint. The residential lines were instantly given back to Sprint without problems.
Qwest assured us our business line was also done, but 2 weeks later it had still not been taken care of. We were assured things were all settled, and then told on numerous calls that all was taken care of when in fact it never was done.
It took a call from Sprint, with us on the other line, for Qwest to make a change in one minute's time. This was exactly 2 1/2 weeks after the first request. Qwest employees lied to us over and over, and in fact they accused Sprint of slamming.
Obviously we had requested things in the right way (verbally) because their residential office had no trouble chaning our lines to Sprint. Obviously the business office was not telling the truth, because their numerous assurances of the line being given to Sprint proved completely false.
This report was posted on Ripoff Report on 10/08/2009 10:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Qwest-Qwest-Phone-Service-Qwest-Communications/Denver-Colorado-80202/Qwest-Qwest-Phone-Service-Qwest-Communications-Qwest-Long-Distance-Refused-to-give-L-506272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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