• Report: #506272

Complaint Review: Qwest, Qwest Phone Service, Qwest Communications

  • Submitted: Thu, October 08, 2009
  • Updated: Mon, January 18, 2010

  • Reported By: Emmab — southwest New Mexico USA
Qwest, Qwest Phone Service, Qwest Communications
1801 California St Denver, Colorado United States of America

Qwest - Qwest Phone Service - Qwest Communications - Qwest Long Distance Refused to give Long Distance back to Sprint Denver , Colorado

*Author of original report: Qwest Already Admitted Fault

*UPDATE Employee: Sprint

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Our small business allowed Qwest to review our account by phone, and we accepted their long distance offer to switch our service from Sprint.

They botched things so badly, we almost immediately asked for our business line and three other residential lines to go back to Sprint.  The residential lines were instantly given back to Sprint without problems.

Qwest assured us our business line was also done, but 2 weeks later it had still not been taken care of.  We were assured things were all settled, and then told on numerous calls that all was taken care of when in fact it never was done.

It took a call from Sprint, with us on the other line, for Qwest to make a change in one minute's time.  This was exactly 2 1/2 weeks after the first request.  Qwest employees lied to us over and over, and in fact they accused Sprint of slamming. 

Obviously we had requested things in the right way (verbally) because their residential office had no trouble chaning our lines to Sprint.  Obviously the business office was not telling the truth, because their numerous assurances of the line being given to Sprint proved completely false. 


This report was posted on Ripoff Report on 10/08/2009 10:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Qwest-Qwest-Phone-Service-Qwest-Communications/Denver-Colorado-80202/Qwest-Qwest-Phone-Service-Qwest-Communications-Qwest-Long-Distance-Refused-to-give-L-506272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Qwest Already Admitted Fault

AUTHOR: Emmab - (USA)

Please don't send rebuttals if you do not understand the situation.  Qwest was told to immediately return our business line to Sprint.  They did not do it.  Numerous calls from us, and Sprint resulted in them not putting things right back as they were requested to do.  It also took numerous phone calls to have all their long distance charges dropped from all three of our phone lines.  They were never told to leave the lines with Qwest, yet they refused to put at least the main business line back to Sprint.


A higher authority at Qwest admitted to the problem and understood how many employees had lied by saying the line was back to Sprint.  It was not, and time and time again they said it had been taken care of.  She refunded as much money as she could see at the moment, and even some beyond that.


The FCC is currently handling my complaint.


I would advise that no one ever let Qwest make changes to their account over the phone, unless you really know what you want.  From the very beginning, there were errors made and dishonest statements made.  The Supervisor/employee saw it, because there was a trail to follow.   She admitted wrong doing from the get go.

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#2 UPDATE Employee

Sprint

AUTHOR: Anonymous - (U.S.A.)

In this circumstance Sprint writes the order to take over service, If a Qwest representative saw that service was taken over, then indeed it was. I have seen many service order errors on behalf of Sprint. What is sometimes neglected to do besides just port the numbers, they forget to program the proper billing codes.

If any problem persists transferring the numbers from one company to another, the issue is always on the side of the company who is requesting the service to be turned on through them.

Qwest, along with any other telecom company is forbidden by law to touch an account if there is a request to transfer services from them to another provider. The sole reason is that no blame can be issued towards them.  The new carrier in this case Sprint, must take 100% responsibility for any action that was not done properly as Qwest would have been breaking the law if they made any changes to your account when there was a request to change service to another carrier as it is a conflict of interest.
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