DECEPTIVE and OVERBILLED !! FIRST WIRELESS BILL $780.00 !! DISPUTE!!! QWEST is DEAF, DUMB and STUPID !!
QWEST was ordered to pay restitution for deceptive marketing of telephone services, but how do we resolve our issues with this company? We are one of those unfortunate victims. A year and a half ago we received our very first Qwest wireless bill (for personal use). The phones are a necessity while traveling in the car (ie: while rushing to an out-of-town emergency room when Dad had a stroke.) We were floored when we opened the first bill....$780.00. We ordered the shared plan costing $69.95/mo. whereby you get two cell phones that (we were told) would be free if we "signed up now!" We were billed for the phones anyway and somehow either the charges were duplicated or they reached up into the Milky Way for non-existant services/products. That first bill was totally incorrect....grossly exorbitant.
Of course, we asked that QWEST review these charges, but as a result of being on the phone with a customer care representative for over two hours, we only received a small token credit adjustment. This bill was for only six weeks of cell phone usage. We had not made any roaming calls. They denied any offers for free phones, so ended up paying for them. The costs of the phones were to be split into three months and they appeared on the next bills, as expected. Yes, we call them at least once a month to ask that they review these charges. We are told that once adjustments are made they cannot make others due to the fact that they are unable to detail which charges were already credited. Each month, we are told they no longer have access to the bills after three months, so they are unable to help us. Yes, I still have the bill as proof (fax'd to Qwest, but still no response).
Qwest over-billed us by over $500 and we were threatened if we didnt pay! Our phones are disconnected with no warning whenever the payment is late. We have not as yet received the credit adjustments that are due us. And yet we still pay Qwest for our wireless service. Are we stupid or what?
QWEST and QWEST WIRELESS are SCAM artists, guilty of FRAUD! Do monkeys run this company? It is apparent that they care nothing for their customers and GREED is their middle name.
Thanks for reading. Your responses are welcome.