- Report: #129002
Report - Rebuttal - Arbitrate
Complaint Review: Qwest
QwestDenver, Colorado U.S.A.
Qwest - Orbit Telecom ripoff lacks consumer protection to 3rd party billing without consumer consent or awareness Denver Colorado
*UPDATE Employee: This is an Orbit complaint not a Qwest complaint
*Consumer Comment: Orbit Lies
*UPDATE Employee: Director of Customer Service
I requested from now on, and to my understanding from previous problems reported, that I would be notified of any change requests before they would be applied to my account. I was told that this was not possible. In order to find out any information about my account I have to give the number, billing area code and address, my name in full and a password that the personnel refuse to give a reminder question if asked for it, in order to remember the password.
In researching Orbit Telecom on the internet I have found there are many consumer complaints. This company apparently gains its information to submit for third party billings, in an inconspicuous, fraudulent manner where the consumer is unaware of being billed for an unrequired sevice. Why is Qwest not aware and doing something about it?
The thing that really gets me, is that the name I am being billed for my phone is not the name I have been using for the last 4 years. So is this Fraud? Or Identity Theft? OR could Qwest be selling information to these third party Billers.
Sure would be nice for the consumer to be protected, and more that Qwest become governmet regulated as a Monopoly in the industry.
This report was posted on Ripoff Report on 01/26/2005 03:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Qwest/Denver-Colorado-80244-0001/Qwest-Orbit-Telecom-ripoff-lacks-consumer-protection-to-3rd-party-billing-without-consum-129002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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