- Report: #628334
Report - Rebuttal - Arbitrate
Complaint Review: Qwest
Qwest Qwest Communications Failure to communicate 24 month commitment, plus extension of commitment after a move Internet
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I called Qwest today to cancel my DSL service as I absolutely had to have something faster than what I was working with and they could not provide me with a faster service (not to mention I was being charged $45 a month for 1.5Mbps that maybe got 700Kbps on a good day). I was informed that I was under a two year agreement with them until August of 2011 (even if I had agreed to the service agreement at the time, it still should have only been until March of 2011 at the latest, they extended the agreement at the time that I moved) and that it would be $200 to cancel it early.
After spending 45 minutes on the phone with a representative, I was at least able to get them to acknowledge that they had indeed extended the contract. However they didn't even acknowledge that until I informed them that I had records showing the same account number as my current location that dated back to March/April of 2009. They refuse to prorate the early termination in any way (I would happily pay a prorated amount) on an agreement they deceptively entered me into.
Consumer beware, if you are looking at Qwest for your Internet services, they are not clear that you are entering into a contract, and they show no willingness to compromise or work with a customer when you find out about such an agreement.
This report was posted on Ripoff Report on 08/02/2010 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Qwest/internet/Qwest-Qwest-Communications-Failure-to-communicate-24-month-commitment-plus-extension-of-c-628334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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