Yesterday I purchased a vehicle from R.C. Hill Mitsubishi- Deland. I purchased it without the help of a mechanic's approval because of their 90 day warranty. I reconfirmed with the salesman on the test drive that the company did in fact provide a 90 day warranty with this vehicle. It was also posted prominently on the ad for the vehicle.
I was given a form to sign with 2 options "sold as is" and "warranty". I of course declined to sign the "sold as is" form and signed the form indicating I had a warranty from the dealership. When I left the dealership I realized I was not given the "warranty form" in my package. I wasn't really concerned about it at the time, since their ad clearly stated they offered a 90 day warranty on the vehicle. Shortly after leaving the dealership (within less than 2 hours) the engine of the car started to vibrate erratically and the "service engine soon" light came on. Since it happened the same afternoon I was sure the dealership would take care of the problem.
Not so fast...I was barely able to coax the vehicle into a parking space in front of my residence. I had a mechanic come by today who gave a dismal assessment of the vehicle and strongly suggested that unless I liked headaches I should not purchase it (Not that he needed to tell me) I went to the dealership (an hours drive) to find out what my options were. I was treated with a total lack of respect, was told that there was no warranty form that I signed and it was not in my file (even though my co-signer and I both remembered me signing it). I was then asked to sign a form for a 90 day warranty through an outside company with a deductible to me. I was not happy with this suggestion, thought about it, and decided to put the form in my pocket book for future consideration. The manager (I believe that is who he is) started reaching into my pocket book for the form and demanded it back. I said "I want to take it with me and think about it" He replied "that is my property (had my name on it) and you need to give it back". I hesitated and he grew even more agitated and then stated "give it back or I will call the police" (I am not kidding) as I hesitated he said it again "give it back or I will call the police" He had the telephone in his hand.
I considered the options and decided that I was dealing with someone who was capable of "God only nows what" and who would no doubt add a lot of lies to what had occurred, and since I did not wish to roll the dice, I gave him back the form. He stalked away without another word as to what he planned to do as far as recovering the vehicle, and I and my co-signer left the dealership... for the long ride home. The car is still parked outside my residence and I am waiting to see if they send someone to pick it up. The bottom line is when a dealership promises a warranty they should man- up and fix the vehicle.