- Report: #1092697
Report - Rebuttal - Arbitrate
Complaint Review: R C Willey Furnishings, Orem Utah
R C Willey Furnishings, Orem Utah1300 South, Orem , Utah Orem, Utah USA
R C Willey Furnishings, Orem Utah Buying a fridge from RC Willey could KILL you! Orem Utah
*Author of original report: More details
*Author of original report: I'm not stupid.
*REBUTTAL Owner of company: Frigidaire Refrigerator Repair
*General Comment: smells fishy.....
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In July of 2013 we purchased a new fridge from R C Willey home furnishings and appliances. It was made by Fridgeidare and costs $2,000.00. One would expect it to work! But if would not get very cold. So after a few days and complaining they sent out a new fridge. But it had the same problem. Our food was going bad and my husband and I drank some milk that was going bad . My husband got a stomach ach but apparently a bacteria got into my blood stream and made me very sick. It took a week for the bacteria to attack my intestines so that I became physically sick. After four days of vomitting and diarreah, I had blood in my stool. So my daughter took me to the E. R. and after some tests, found out that I was loosing the lining of my intestines and my kidneys were only working at 20%!!! I was admitted with acute reinal failure. I was in the hospital for four painful days and nights. Mostly trying to save my kidneys, but getting a lot of antibiotics to fight the infection. After I came home I still couldn't eat anything but sips of water to take my pills. I was miserable for about another two weeks before I regained my strength. So basiclly I lost the whole month of August, several hundred dollars worth of food that went bad, and now I am stuck with a hospital bill of over $8,000!!!!! And durring the whole time I was sick RC Willey kept saying they can fix the fridge, servicemen came and went and nothing worked.
Finally my husband went down to the General manager of the Orem store, told him that his wife was in the hospital and demanded they remove the faulty fridge. This whole ordeal started July 7th and went on for weeks until we finally got a new fridge from another company in September. R C Willey has a "No Lemon" policy, which basically states that if they attempt to repair an item three times for the exact same thing , and they fail, they will give you a new item. Well that is all well and good if the item is a chair or a dresser. But when it is refrigeration? Something that can make people very sick? Maybe they need to to sued so this won't happen to anybody else. If I had been elderly or I had small children, it may have killed someone. I would be interested in an attorney that would take on such a case, like a personal injury lawyer. I don't think I should have to pay the medical bills, and it was very painful!!! So BEWARE!!
This report was posted on Ripoff Report on 10/17/2013 02:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/R-C-Willey-Furnishings-Orem-Utah/Orem-Utah-84097/R-C-Willey-Furnishings-Orem-Utah-Buying-a-fridge-from-RC-Willey-could-KILL-you-Orem-Uta-1092697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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