• Report: #884282

Complaint Review: R L Carriers

  • Submitted: Thu, May 17, 2012
  • Updated: Fri, May 18, 2012

  • Reported By: Allan — Westover West Virginia United States of America
R L Carriers
P.O. Box 271 Wilmington, OH 45177-0271 Westover, West Virginia United States of America

R L Carriers Extremely poor service Westover, West Virginia

*UPDATE Employee: R+L Cares

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The delivery person was quite rude and uncooperative, frankly his conduct was disgraceful.

We got a knock on the door around 11am, the delivery person placed the shipment behind our garage, blocking the car inside. We told him we'll move the car out of the way so he can put the delivery in the garage, but he told us impatiently to move it in ourselves, and that he'll charge us $60 to move it three feet out of the way.

My mother is an elderly that needs the car to go to work and I have a back condition preventing me from lifting heavy objects, but he didn't care, wouldn't even wait a single minute for us to resolve the situation, he just wanted to drop the package and get out of there, customer be damned.

He also lied to us about signing before inspecting the package, claiming that we can return the product if damaged and the signature is just a confirmation of safe delivery. He was in a hurry for us to sign his paperwork and then became rude and extremely uncooperative after getting it.

Quite unprofessional, I hope this is not indicative of overall company culture.

Such poor quality of service simply boggles my mind.

Allan

This report was posted on Ripoff Report on 05/17/2012 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/R-L-Carriers/Westover-West-Virginia-26501/R-L-Carriers-Extremely-poor-service-Westover-West-Virginia-884282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

R+L Cares

AUTHOR: R+L Carriers - (United States of America)

R+L Carriers is always interested in continuous improvement opportunities, and we
value your comments. We look upon our relationships with our customers and
employees as a partnership that only works if we continually communicate with
one another.
We encourage you to visit our We Care page to provide input on your situation. Your comments will be reviewed and valued. 
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