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  • Report: #855410

Complaint Review: R R Autograph Auctions

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  • Submitted: Sat, March 17, 2012
  • Updated: Sat, September 22, 2012

  • Reported By: DCGrabon — Jamaica New York United States of America
R R Autograph Auctions
5 Route 101A, Suite 5 AMHERST, New Hampshire United States of America

R R Autograph Auctions Robert Eaton RR AUCTIONS Sold me a FAKE autograph AMHERST, New Hampshire

*Consumer Comment: Found More Info about this on another Newsgroup site

*Consumer Suggestion: The Problem is No One Really Knows

*Consumer Suggestion: Many Lies no common sense here

*Consumer Suggestion: Cheesy Business Affairs

*Consumer Suggestion: RETRACTION

*Consumer Suggestion: RETRACTION

*REBUTTAL Owner of company: To the attention of Roger Epperson

*Consumer Comment: Request

*Consumer Comment: RR Auctions

*Consumer Comment: RR Auctions Complaint

*Consumer Comment: RR Auctions Complaint

*Consumer Comment: Typical Dealer can not admit an ERROR

*Author of original report: Not Surprised at this report !

*Consumer Comment: if you're gonna lie, then lie. don't get caught up in that sh!t later

*UPDATE Employee: The post above is a hoax

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RR Autograph Auctions sold me a Fake autograph...I recently submitted the Neil Armstrong signed Photograph , that they sold to me, to a authentication company called PSA DNA and they deemed it likely not authentic and refused to issue an authentication. They said the signature was A-Typical.

I contacted RR Auction and they offered to send it to PSA DNA themselves and they promised me that they could get the autograph authenticated. I told them that since PSA DNA already rejected the autograph then it is a fake and I wanted a refund.  The only thing they offered me was for me to consign  it in their next auction.

I wanted a refund but we were at an impasse  and I will never buy from them ever again and I will not remain quiet about it. I will spread the word about this dishonesty.

This report was posted on Ripoff Report on 03/17/2012 06:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/R-R-Autograph-Auctions/AMHERST-New-Hampshire-03031/R-R-Autograph-Auctions-Robert-Eaton-RR-AUCTIONS-Sold-me-a-FAKE-autograph-AMHERST-New-Hamp-855410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 13Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Found More Info about this on another Newsgroup site

AUTHOR: BOOKSHED - (United States of America)

There is another site about this auction company called Autograph Warnings and they state the following:

The arrogance of the top dog" Bob Eaton is finally taking its toll. The opening of their monthly catalog seems to have become an industry joke. "RR Auction is committed to offering authentic materialwe also add LOAs and/COAs from highly respected authenticators.. Highly respected? Says who????Over the years, Bob Eaton and his catalog has offered innumerable bad, forged, secretarial, wrongly identified signatures backed by his circus full of home made authenticators.

autographalert.com is notified on a regular basis of the fakes illustrated in RR Auction catalogs. Fakes in every field of collecting from presidents in the front of the catalog to sports in the rear. We do not publish all the times Eaton at RR has been notified by some industry giants about a forged autograph being offered by RR and authenticated by RRs choice of autograph authenticating imposters.

In the past it would be extremely rare to get Eatonto even respond to the free advice being given to him by experts. Eaton would ignore their guidance and counsel and continue to sell the bad item....In the past, very few could ever get Bob Eaton off his throne and on the phone. He is now apparently feeling the pain inflicted upon him by past supporters. Eaton is now on the phone and also sending emails begging for consignments. 

It doesnt appear to be working as one of his long time major supporters has had enough....The only one who cant tell these are totally two different signatures is Bob Eaton. Then insults the potential bidder adding his Certificate of Authenticity. Believe us, this is far from being an isolated incident. Want more proof Bob Eaton, a PSADNA autograph authenticator and his RR Auction has no clue. Study the genuine signature of Chaing Kai Shek above. Now compare it with the signed photo illustrated below.

The photo below is from RR catalog #327, November 14, 2007, item #365. Chaing Kai Shek photo mis-described byBob Eaton Soth Vietnam President Nguyen Van Thieu...We know whose signature is on the slip for item #185 but we are not here to educate Bob Eaton, we have tried for years and he does not respond, just ignores the experts and continues to sell the items he is told are not genuine, mis-described and mis-identified!...Bob Eaton, RR Auctions
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#2 Consumer Suggestion

The Problem is No One Really Knows

AUTHOR: PTR - (United States of America)

appreciate your concern that the Neil Armstrong autograph you bought from RR Autograph Auctions may not be authentic. It may be fake, it may be real. You dont know, I dont know, and most importantly, PSA/DNA doesnt know. If youve read my blog posts about PSA/DNA, the issue is that PSA/DNA claims to have the expertise to evaluate Armstrongs signature and signatures of just about every celebrity of every genre in world history, alive or dead. They do not. No one company, no matter how many so-called experts they have on retainer, can possibly have enough expertise to authenticate even half the celebrities on their list. PSA/DNA simply wants to solicit more submissions to make more money. Do they ever send back autographs saying they honestly dont know? Never.

RR may or may not have ripped you off, but PSA/DNA definitely ripped you off. The fact that RR told you they would get it passed by PSA/DNA should tell you all you need to know about PSA/DNA. This is the companys dirty little secret. Whether an autograph gets PSA/DNAs stamp of approval or not depends greatly on who the submitter is. If RR had submitted the same Armstrong you bought, it probably would have been judged authentic, but because it was you, it got a thumbs down.
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#3 Consumer Suggestion

Many Lies no common sense here

AUTHOR: BKaisen - (United States of America)

First off I am quite certain that this Armstrong pictured is 100% legit unless there is something that I am missing here.  If RR sold it although they claim out of hundreds they sold they did not sell this one then they are not guilty either way because this autograph is not a fake at all.

There is a man name Russ Still who is an expert on Armstrong Signatures and he should take a look at this one. I would bet on this one being genuine. There is a guy name Cornish that works for RR and he is an expert in astronaut signatures.


I believe the part about PSA determining this autograph to be fake. I think PSA is very hasty and sloppy in my humble opinion of them.

Before RR says they never sold this item they should examine it to see if it really is fake. Stating they never sold it without researching it is in my opinion hasty. Personally I think RR is simply denying that they sold a fake but if they actually did sell this item pictured then they sold a real Armstrong signature. It is unfortunate that the original poster did not show the inscription as well. If the original poster is telling the truth then the complaint should be against the authentication company that told him it was fake because they don't have  know what they are doing in my humble  opinion.
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#4 Consumer Suggestion

Cheesy Business Affairs

AUTHOR: GDGIBLET - (United States of America)

Mr. Eaton does indeed hate to be outbid at auctions,and who doesn't ?  Bob carries a can of "Squirty Cheese" in his shirt pocket. When some foe outbids him , he walks over with his squirty cheese and gives his opponent a face full of squirty cheese ! This may seem unfair but it is perfectly legal because Bob carries a special permit to carry a concealed can of squirty cheese !

I heard a similar story about about an Art Collector at Christi'es  auction house except that story involved a can of  Reddi Whip ! I don't know if Reddi whip requires a license or not.
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#5 Consumer Suggestion

RETRACTION

AUTHOR: BriBrendanj - (United States of America)

THE ABOVE REPORT WAS POSTED USING A FAKE EMAIL ADDRESS OR AN ACCOUNT OF SOMEONE NOT INVOLVED

THE ABOVE REPORT IS FALSE 

PLEASE SEE THE BBB REPORT FOR ACCURACY

BBB ACCREDITED BUSINESS SINCE 05/27/2011RR Auction(603) 732-4280View Additional Phone Numbers5 Route 101A, Suite 5, Amherst, NH 03031bobby@rrauction.comView Additional Email Addresseswww.rrauction.comOn a scale of A+ to F...A+ Reason for Rating..No Consumer complaints ..BBB Ratings System OverviewSharePrint BBB Business Reviews may not be reproduced for sales or promotional p

THE ABOVE REPORT HAS BEEN REPORTED AS FALSE AND REMOVAL HAS BEEN REQUESTED 
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#6 Consumer Suggestion

RETRACTION

AUTHOR: BriBrendanj - (United States of America)

THE ABOVE REPORT WAS POSTED USING A FAKE EMAIL ADDRESS OR AN ACCOUNT OF SOMEONE NOT INVOLVED

THE ABOVE REPORT IS FALSE 

PLEASE SEE THE BBB REPORT FOR ACCURACY

BBB ACCREDITED BUSINESS SINCE 05/27/2011RR Auction(603) 732-4280View Additional Phone Numbers5 Route 101A, Suite 5, Amherst, NH 03031bobby@rrauction.comView Additional Email Addresseswww.rrauction.comOn a scale of A+ to F  ..A+ Reason for RatingBBB Ratings System OverviewSharePrint BBB Business Reviews may not be reproduced for sales or promotional p
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#7 REBUTTAL Owner of company

To the attention of Roger Epperson

AUTHOR: JUSTICE777 - (United States of America)

Roger has been a fraud for years .Look at his website and you will see .Roger doesn't give refunds on ANYTHING he sells .He has a endless supply of autographs that he puts his JSA stickers on that are forgeries .One big scam  .If you ask him for pictures with any bands or stars nothing but B grade stars .Look at a picture of this dork with his white hat on his REAL website .

Roger is  a forger .Endless autographs no pictures just a homo abusing his power .

Rumor has it that he also plays with Tara E! DISGUSTING !!!!!!!!!!!PERVERT !!!!!!!!!!!

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#8 Consumer Comment

Request

AUTHOR: Mike - (United States of America)

I would be very interested in your documents. They may come in handy very soon.
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#9 Consumer Comment

RR Auctions

AUTHOR: Mike - (United States of America)

I would like to hear from anyone who has had a problem with RR Auctions, Bob Eaton, Roger Epperson regarding authentication, business or refund issues.
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#10 Consumer Comment

RR Auctions Complaint

AUTHOR: Mike - (United States of America)

You state you "guarantee everything we sell 100%". Is that a fact. Let me ask you a question: When a client contacts you about autographed music memorabilia they purchased from your company, RR Auctions, and notify you that they submitted multiple items they purchased from RR Auctions, sent them to PSA/DNA Authenticators for further authentication, and are notified by PSA/DNA that every, single item submitted to PSA/DNA for authentication was rejected, what steps do you take with that customer?

Now, RR Auctions company policy provides that a "100% refund" will be given the buyer should any autograph be found not to be authentic by a third party. www.rrauctions.com. It's right there. Do you honor this policy when a client notifies you of something as I just described? Are they ignored? Do they have to hire attorneys to force you to honor your own company policies? Do you try to run them through the mill? Stall? What?

I beliebe Bob Eaton owns RR Auctions. Bob Eaton is also an "autograph consultant" for PSA/DNA Authenticators. I'm curious how the example I proposed above, would be seen by a jury.

For a little education, I would like your comments RR Auctions as well, on the following "authenticators" question:

RR Auctions authenticates its own materials and has Roger Epperson as one of their rock and roll music autograph authenticators. 

Roger Epperson owns his own rock and pop music autograph company called "Real" in Texas. Epperson buys and sells AND authenticates his own items which he sells and profits from.

Roger Epperson is a former employee of PSA/DNA Authenticators. Bob Eaton is a current "autograph consultant for PSA/DNA Authenticators.

Roger Epperson and Bob Eaton are "autograph experts" for James Spence Autographs, also known as "JSA", another autograph consulting/authenticating company. James Spence, interestingly enough, is also a former employee of PSA/DNA Authenticators.

I'll stop here for now. I would be interested in your response to these questions RR Auctions and look forward to reading them.
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#11 Consumer Comment

RR Auctions Complaint

AUTHOR: Mike - (United States of America)

Your story is interesting to me. Would you mind posting more details about what happened to you such as who did you communicate with at RR Auctions, their reason for not refunding your purchase price etc?
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#12 Consumer Comment

Typical Dealer can not admit an ERROR

AUTHOR: Frances Mobley - (United States of America)

I know the POSTER of this. He is an avid Autograph Collector. I also have seen Bob Eaton in action. I contacted this poster and gave him two pages worth.

Bob Eaton used to attend my cousin's Auctions in Connecticut and he used to throw tantrums when someone outbid him. Bob Eaton also sold at several shows in the area. He is a hot head.

In 1987 , Smokey Joe Wood's son out bid Bob and bob could not take it like a man.

Bob Eaton has Two rules:

1. Bob is Always right.

2. If Bob is ever wrong, then re-read rule # 1

About fifteen years ago, Bob Eaton became angry with Michael  Minor and sent out a considerable amount of  mail that both defamed and slandered Mr Minor.

I gave Mr. Grabon two pages worth and told him to post it all in his rebuttal. TWO FACTUAL PAGES !!

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#13 Author of original report

Not Surprised at this report !

AUTHOR: DCGrabon - (United States of America)

About twenty-five years ago RR was called RR Enterprises. Bob Eaton was at the helm of this group. Bob Eaton and his crew would go go various auctions around New England. I actually saw these men in the height of their glory, sitting in the back row at Brian Riba's auction at the Ramada Inn in Wethersfield Connecticut. Good ol' Bob was getting out bid by a gentleman seated in the front row. In a moment of anger Bob shouted out " Check His Credit !!!"  and Dale Stulz(the auctioneer) replied "That is Not My Responsibility". This was the only time that I had ever seen tempers flair up at one of Brian's Auctions.

Bob always gets what he wants and when he does not get what he wants then his angry side shows its ugly head.  As far as authenticity goes, many items on RR really do appear authentic. I would say there are a number of number of items in each auction that I would never touch at all . I think Bob gets mad and his staff members are afraid of Bob so they leave Bob alone if he wants an item to be real.

In 1990 I saw Bob's face turn crimson red because at a UACC autograph show in NYC, a potential customer was going to buy a very expensive item and another knowledgeable observer clued in that customer about the item being secretarially signed .

There are only two rules when you do business with RR;

1. RR is ALWAYS right.    2. If RR is ever wrong,then re-read rule #1.


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#14 Consumer Comment

if you're gonna lie, then lie. don't get caught up in that sh!t later

AUTHOR: Celebritysigs - (United States of America)

 you suppose to get it graded first then sell. you're such a moron! get it right the first time. everybody in this autograph scam racket know this rule firsthand. i pay my psa buddy who own a card shop to authenticate all my fakes. yes, I said fake, fake, fake. try saying it 3 time faster than i can. lol. that's the way you do it. not the other way around. your guy was smart and went and see a legitimate psa dna dealer who isn't affiliate to you who did the righteous thing. guess what? you lose, he lose. you both lose money but now your customer going blah blah blah on you on here and anywhere else there is an outlet to expose you as a fake. come work for me while this sh!t die down. 
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#15 UPDATE Employee

The post above is a hoax

AUTHOR: RR Auction - (United States of America)

We have never offered this particular autograph on a Neil Armstong photo nor have we dealt with a Mr Grabon.

We invite Mr Grabon of Jamaica, NY to please post his correspondance with PSA and my company here.

We do not believe Mr Grabon will be able back up his claims with any evidence because this post is a hoax.

If you have read this complaint, regardless of wether you believe it to be accurate or not,please contact me directly at 603 732 4280. 

We are the worlds largest dealer in non-sports related authentic autographs, have an impeccable reputation and we guarantee everything we sell 100% to be authentic without time limit.

Also, should you have a Neil Armstrong autograph, please contact us for a free appraisal. 
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