- Report: #325773
Report - Rebuttal - Arbitrate
Complaint Review: R1 Moving And Storage, All United Van Lines
R1 Moving And Storage, All United Van Lines1252 Memorex Dr Santa Clara,, California U.S.A.
R1 Moving And Storage, All United Van Lines. R1 Moving And Storage, All United Van Lines Terrible Service Santa Clara, California
*General Comment: No Connections with All United Van Lines, CA
*Consumer Comment: Pay Attention To Detail
*Author of original report: UPDATE: R1 Moving And Storage, All United Van Lines
We hired 3 guys from All United Van Lines for a 2 mile move in Fremont, CA. In the midst of the move, the foreman attempted to charge us for long carry, wrapping of furniture, fuel charge, wardrobe boxes, etc. even though the contract clearly stated that there would be no charge for any of these items. Below is the language from our contact.
"Free wrapping of furniture using furniture pads."
"No Fuel will be charged from the total job."
"No extra charge for long carry."
"Free usage of up to five(5) wardrobe boxes to facilitate packing."
We were so furious with their sleazy behavior that we had them stop moving our items and told them that we were done and that they should move the items to the new house that they had already put in their truck. At the new house we had the movers put everything in the garage since they had already damaged a wall in the old house and scratched furniture. We no longer trusted them with our items.
During the move we spoke to the company 7 times arguing about charges and the behavior of their movers. The company apologized for the experience and would pay for the damaged wall. It has been 4 months and no one has returned my phone calls or emails.
Terrible, terrible company.
This report was posted on Ripoff Report on 04/13/2008 04:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/R1-Moving-And-Storage-All-United-Van-Lines/Santa-Clara-California-95050/R1-Moving-And-Storage-All-United-Van-Lines-R1-Moving-And-Storage-All-United-Van-Lines-T-325773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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