• Report: #1049075

Complaint Review: RAC Acceptance

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  • Submitted: Tue, May 07, 2013
  • Updated: Tue, May 07, 2013

  • Reported By: Jorge M — Santa Teresa New Mexico
RAC Acceptance
1411 Airway Blvd. El Paso , Texas USA

RAC Acceptance RAC Smoothed-Talked me Into "Applying For In-Store Credit"! El Paso Texas

*Author of original report: RAC Customer Uncare Service

*UPDATE Employee: Hi - I work at RAC

*Consumer Comment: You forgot about...

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 My family and I went to purchase a bedroom set for my daughter at Ashley Furniture Store but since I didn't have all of the money for it, I applied for credit but was denied. The sales man (very sneaky) said not to worry because I could also qualify for "in-store credit"! That's when he directed us to an office and a man came out with an RAC Acceptance application for me to fill out. After I filled it out, they told me that I got accepted for in-store credit.

When we got home, we looked over the contract and found out that we would end up paying about $4000 for furnitture that was worth only about $1300!! This was on Saturday evening, so when we called back on Monday morning to cancel, they said that it was too late to cancel or taht we had to pay $436 just to cancel!!! Three weeks later I got a letter in the mail welcoming to the RAC Acceptance BEnefits Plus Membership, which I never apllied for! I was never refunded an initial down-payment of $80 that I left behind, so I'm assuming that they used it to eroll me in this "membership."


This report was posted on Ripoff Report on 05/07/2013 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/RAC-Acceptance/El-Paso-Texas-79925/RAC-Acceptance-RAC-Smoothed-Talked-me-Into-Applying-For-In-Store-Credit-El-Paso-Tex-1049075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

RAC Customer Uncare Service

AUTHOR: Jorge Mendoza - ()

 I appreciate you suggesting that I call RAC Customer Care Service, but when I did call, they wouldn't hear me out! I hadn't even recieved the furniture! It was Saturday evening when we were there and I called back on Monday during the day and that's when they told me that it was too late for me to cancel anything! They told me that I had 24 hours to cancel and that it was past that. NO ONE TOLD US THAT!! I even asked about getting my $80 dollars back and they said "NO", that I had a balance due! FOR NOTHING!!!!

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#2 UPDATE Employee

Hi - I work at RAC

AUTHOR: RAC Employee - ()

Hi – I work at RAC and I regret to hear about the issues you’ve been having with RAC. I know that our Customer Care Team would really appreciate some more feedback from you. Please give them a call at 1-800-422-8186. Thanks!

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#3 Consumer Comment

You forgot about...

AUTHOR: Robert - ()

....the Sales Tax and CRV.

That $0.99 soda had an extra $0.05 in CRV and an extra $0.09 in Sales Tax.  That means that you $0.99 soda actually cost about $1.13, taking that away from the $21 you end up with $19.87 available for your gas.

As for the $0.04 that gets reset once you start pumping and you should always wait until it resets to $0.00 if it didn't reset you should not have started pumping and informed the cashier.

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