- Report: #741270
Report - Rebuttal - Arbitrate
Complaint Review: RAC Acceptance
RAC Acceptance4900 Atlantic Blvd Jacksonville, Florida United States of America
RAC Acceptance Signature Furniture Required me to pay for Benefits Plus Membership Jacksonville, Florida
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I was told that in order to get the RAC financing that I was required to pay for the first month of Benefits Plus which was an additional $12.99. I expressed to Larry that I was not interested in this Membership and asked if it were required. He said "Yes it is required. but after your first month, you can have it removed." So I paid the $149.53 (my monthly payment) plus the Membership Fee of $12.99. Later that night I called Ralph and Larry at Signature Furniture and told them I just logged online and saw that the Membership was still on my account and I wanted it removed, that I did not want this Membership. They said "Sure no problem. Give us a moment and we shall remove it from your account."
Three weeks later I received a bill for this membership plus my monthly rental amount. Total due on the bill was $163.43 with another section that read Payment Due: $152.73. I called and complained because I know my monthly amount was only supposed to be $149.53 because it was not only in my contract but I also wrote it down on the envelope with all of my papers/contracts in it along with the due date of June 15th. Yet they were requesting $163.43. I feel like this was bait and switch, and they were also padding the bill. I also feel that they are dishonest and unprofessional for REQUIRING someone to join a membership after repeatedly telling them that I was not interested and they added it to my bill anyway.
This report was posted on Ripoff Report on 06/15/2011 06:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/RAC-Acceptance/Jacksonville-Florida-32225/RAC-Acceptance-Signature-Furniture-Required-me-to-pay-for-Benefits-Plus-Membership-Jackson-741270. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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