• Report: #571082

Complaint Review: RBC Insurance Company

  • Submitted: Wed, February 17, 2010
  • Updated: Fri, February 19, 2010

  • Reported By: lynda — irvine Kentucky United States of America
RBC Insurance Company
PO BOX 789 GREENVILLE, South Carolina United States of America
  • Phone: 1-800-551-8354
  • Web:
  • Category:

RBC Insurance Company LIBERTY LIFE INSURANCE RBC TRYING TO GET POLICY REINSTATED 3 MONTHS & 4 PHONE CALLS AFTER MY MOTHER DIED.STILL BILLING FOR POLICY AFTER BEING TOLD 6 TIMES OF MY MOTHERS DEATH TWO IN WRITING GREENVILLE, South Carolina

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MY MOM PASSED AWAY ALMOST 3 MONTHS AGO. I WAS HER GUARDIAN & TOOK CARE OF HER INSURANCE. SHE HAD THE INSURANCE FOR YEARS WITH LIBERTY LIFE  A RBC INSURANCE OUT OF GREENVILLE SOUTH CAROLINA. THE FUNERAL HOME NOTIFIED THEM OF HER DEATH 2-3 DAYS AFTER HER PASSING.  THEY HAVE CONTINUED TO BILL ME EACH MONTH. I HAVE CALLED THEM 4 TIMES & THE FUNERAL HAME HAS CALLED & WROTE TO THEM ON SEVERAL OCCASIONS. THEY ARE STILL BILLING ME, ALTHOUGH THEY TELL ME THEY ARE SOOO SORRY & TO NOT PAY IT & THAT THEY WILL STOP BILLING ME.  THEY STILL BILL EVERY MONTH. NOW I HAVE RECIEVED A NOTIFICATION OF POLICY LAPSE. THEY DIDN'T PAY OUT THE POLICY.  THEY ARE TRYING TO AVOID PAYING IT & STILL COLLECT THE PREMIUM ON A DEAD PERSON. THEY ARE WANTING TO REINSTATE HER INSURANCE AFTER BEING NOTIFIED SOOO MANY TIMES OF HER DEATH. THEY HAVE NOT YET PAID THIS POLICY & THE FUNERAL HOME IS STILL WAITING ON THEIR MONEY.  I DON'T KNOW WHAT TO DO  EVERY TIME I CALL THEY TELL ME THE SAME THING & THEY SAY THE POLICY WILL  BE PAID IN TWO WEEKS. SAME  THING DIFFERENT PHONE CALL.  I TELL THEM HOW HURTFULL  THIS WHOLE THING IS & THEY APOLOGIZE, BUT STILL KEEP BILLING ME.  MY MOTHER WOULD BE VERY UPSET IF SHE KNEW THE FUNERAL HOME STILL WASN'T PAID .     I NEED HELP, LYNDA

This report was posted on Ripoff Report on 02/17/2010 09:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/RBC-Insurance-Company/GREENVILLE-South-Carolina-29602/RBC-Insurance-Company-LIBERTY-LIFE-INSURANCE-RBC-TRYING-TO-GET-POLICY-REINSTATED-3-MONTHS-571082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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