• Report: #823458

Complaint Review: RCI Auctions

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  • Submitted: Mon, January 16, 2012
  • Updated: Wed, January 18, 2012

  • Reported By: Stan — Anderson Indiana United States of America
RCI Auctions
4115 Howlett Ave ClevelandInternet, Ohio United States of America

RCI Auctions Items sold on line auction and were picked up.I was not paid. Cleveland Internet, Ohio

*UPDATE EX-employee responds: RCI IS Negligent!!

*Author of original report: rebuttal responce

*REBUTTAL Owner of company: Reply from RCI

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RCI sold by online auction my equipment all sold for over $11,000.00. I only recieved $6,000.00. some items wer sold and was taken by enlpoyees back to Ohio. when truck got to ohio items were not on the truck so Dan says. I'm out my equipment and did not payed for them. he's takeing it out on me for his screw ups. What ever happened to the coustomer first. take care of the coustomer. He took care of me alright and it costs me a bundle.

This report was posted on Ripoff Report on 01/16/2012 12:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/RCI-Auctions/ClevelandInternet-Ohio-44113/RCI-Auctions-Items-sold-on-line-auction-and-were-picked-upI-was-not-paid-Cleveland-Int-823458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

RCI IS Negligent!!

AUTHOR: Truth - (United States of America)

Attached to this rebuttal is an partial email received from Dan Stanton of RCI admitting that the situations and issues surrounding the auction were HIS FAULT.  He is the owner of RCI and he is knowing trying to hold "Stan" responsible for his mistakes.

He put in charge by his own admission someone who did not have any experience at all with conducting this type of business he did not train him on what to do and failed to give him the information needed to successfully carry out the pick up of the items on the day of pick up.  He never told them what items were to be shipped and allowed for mass confusion on the pick up day. The labor then attempted to call customers to verify which items were to be shipped but then Dan called and told them to stop as he said they were causing confusion with his girl in the office and that they would be letting them know what to do, THEY NEVER DID.  This resulted in items being left at the bar and then subsequently Dan refused to come back and pick them up for shipping and he claims refunded the purchasers money.  Why did Dan Stanton and RCI not make sure the items were loaded properly by supplying the labor a list of what invoices were to be shipped?  Why once they found out the items were not brought back did they not arrange for alternative shipping?  There is another email that supports that alternatives were given to RCI to ship those items but they choose not to do so and instead with out speaking to "Stan" choose to refund customers.  This is not "Stan's" fault it is 100% RCI yet they are holding Stan responsible for the mistakes they readily agree they made.  Regardless the customer always should come first and if mistakes were made by RCI or the people that RCI placed in charge those mistakes should be assumed by RCI and not by STAN. 
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#2 Author of original report

rebuttal responce

AUTHOR: Stan - (United States of America)

rci did give break down and a check. that does not prove items that were sold or not sold were paid for all i know is I dont have items and don't have the money. I also have proof that an  item was sold and didn't get paid for it. One item was sold but RCI didn't pick it up and I haven't been paid for that item. I can't understand why it's my falt and I haven't been paid for there screw up's and I'm out my property. I guess we will see in time. God bless all.
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#3 REBUTTAL Owner of company

Reply from RCI

AUTHOR: Memyself&i - (U.S.A.)

This is an official reply from RCI. 

The above post/complaint is not accurate and the poster of this report knows this which is why this is disappointing to read.  We do have proof, in writting, to back up this reply Stan.

The story is that Stan, the owner, got a full breakdown of the end auction results mailed to him with a remittance check for the exact amount owed. 

After receiving this breakdown and check from RCI, the owner mailed a letter to RCI demanding an additional payment for $674 and change with a breakdown of what they felt they were owed. So the truth is - the owner agreed with the breakdown and check mailed to him by RCI except for $674. We have this letter as proof.

So while the owner here tries to make it look like he is owed thousands of dollars in this complaint, RCI has it in writing that the owner is only asking for $674.

We have emailed back the owner in response to their letter regarding this arbitrary $674 balance but have yet to hear back from him as of this posting. I believe this report to be intentionally misleading because Stan previously received the information mentioned above from RCI and did not reply to us but instead put this post on this website. 
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