- Report: #1002979
Report - Rebuttal - Arbitrate
Complaint Review: RCI Cruises
RCI Cruises15501 North Dial Boulevard, Scottsdale, Arizona 85260 Internet United States of America
RCI Cruises RCI Cruise and Resort Vacations RCI Time Share, RCI Resorts, RCI Cruises, RCI Vacations Internet
*Author of original report: RCI Cruises And Billing Credit Card Practices
We went from excitement to disappoint that this company, RCI would rip off my retired mother. I recommended that she ask for her money back, but RCI refused. My wife and I have such a bad feeling about this company that we can't take the free offer from my mother. They are overcharging by 150% and taking advantage of their members who trust their recommendations. Its clear that their management team has suffered in its moral development and is taking financial advantage of its trusting membership. If they had done this to me directly, I would have them in small claims count overnight for misrepresentation. It's no surprise that RCI has so many class action suits against them. The moral of the story it to stay away for RCI. Sell if you can.
Last, the additional one week of vacation is from a very limit pool of hotels that are sub standard and only offer during the off season times (Kelowna, Canada is only in the winter!!). In addition, the nightly rates stated by RCI are almost twice the price if you go directly to the hotel/resort website and book directly. The ultimate insult to my mother is the fact that she is paying monthly and RCI is charging almost double digit interest on top of these fees.
On my advice, my mother did try to get her money back, the RCI Cruise personal would only argue with her. This is not a reputable company. Buyers should stay away and work with more reputable resort brokerages.
This report was posted on Ripoff Report on 01/24/2013 09:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/RCI-Cruises/internet/RCI-Cruises-RCI-Cruise-and-Resort-Vacations-RCI-Time-Share-RCI-Resorts-RCI-Cruises-RCI-1002979. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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