• Report: #171538

Complaint Review: RCN Chicago

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  • Submitted: Thu, January 12, 2006
  • Updated: Thu, January 12, 2006

  • Reported By:Chicago Illinois
RCN Chicago
350 N Orleans Ste 600 Chicago, Illinois U.S.A.
  • Phone: 312-955-2100
  • Web:
  • Category: Cable TV

RCN Corporation - RCN Chicago ripoff dishonest fraudulent billing withdrawal from account Chicago Illinois

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I signed up for RCN cable on December 12. I was told during the conversation with the sales representative that the bundle I was being offered costs $45.00. I was also asked to setup direct debit or pay about $90.00 setup fees. I setup direct debit so that I would pay only the monthly service fees. In January, I was billed an additional $166.86. When I called to dispute the charge, I was sent back and forth from customer service to their financial service and eventually was asked to hold. I was placed on hold for over 2 hours. I eventually hanged up.

RCN claims the 166.86 was from a previous residence in 2003. RCN claims the residence was 4073 N. Kenmore Ave. I have setup 2 services with RCN since vacating my Kenmore Apartment. I have statements from RCN that show the 166.86 back in April of 2003. I talked to an RCN representative back in May of 2003. Since then I have had statements from RCN without the bill. They claim part of the bill involves not returning their equipment. I returned their equipment to their address on Fullerton.

I had an account with RCN again from may of 2004 till april of 2005 when I switched to Comcast because comcast had a better deal. There was no mention of the 166.86 during the entire year.

When I called to setup my account with RCN in December of 2005, there was still no mention of a past due balance of $166.86. I was told only $45 plus tax would be withdrawn each month. I received no notice of the debit until after the amount was withdrawn from my account.

I tried several times to dispute the charge and was placed on hold for over 2 hours.

Kwabena
Chicago, Illinois
U.S.A.

This report was posted on Ripoff Report on 01/12/2006 05:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/RCN-Chicago/Chicago-Illinois-60610/RCN-Corporation-RCN-Chicago-ripoff-dishonest-fraudulent-billing-withdrawal-from-account-171538. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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