• Report: #156337

Complaint Review: RCN

  • Submitted: Thu, September 08, 2005
  • Updated: Sat, September 10, 2005

  • Reported By:Bolingbrook Illinois
RCN
3233 N SHEFFIELD AVENUE Chicago, Illinois U.S.A.

RCN ripoff - when the cable doesn't work, you're just SOL. Chicago Illinois

*Author of original report: To all others out there stuck with RCN, complain. Continuously and often.

*Consumer Suggestion: Fed up with Cable companies myself

*Author of original report: *UPDATE* Now the techs just don't show up.

*Author of original report: *UPDATE* Well, they aren't charging me at least.

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I got my cable installed in my new apartment by RCN, even though it took three attempts because the tech would NOT wait five minutes for the building manager to let him in.

Instructions are always left by me to buzz the building manager because, like most people, I have a job I need to keep. I can't be sitting around waiting for these guys to show up.

The cable went out a week ago. I am still without cable. I've called several times to complain to no avail. The tech came out once already and fixed nothing. Apparently he charged me for his "work" anyway. I've called again and a tech will be here tomorrow (God willing).

I've been told over the phone that there's a $50 "not at home" fee, a $50 tech fee and $35 per HALF HOUR that the tech is there if it's a problem on my end. How am I supposed to know that it's a problem on my end or not?

I've had no help from anyone and I'm at my wits' end. RCN is the only game in town and I have no other options. Someone please send me some advice!

Jaime
Chicago, Illinois
U.S.A.

This report was posted on Ripoff Report on 09/08/2005 05:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/RCN/Chicago-Illinois-60657/RCN-ripoff-when-the-cable-doesnt-work-youre-just-SOL-Chicago-Illinois-156337. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

To all others out there stuck with RCN, complain. Continuously and often.

AUTHOR: Jaime - (U.S.A.)

Hey, thanks for the support...I finally got the cable glitch fixed, although the tech showed up much later than expected. Luckily I have an *awesome* building manager who waited for him anyway.

The glitch is fixed and I am not being charged for it. However, as soon as the new cable company comes into the building, I am obviously switching. This was a headache I really didn't need. Five days without cable and some of the worst responses I've ever personally received.

To all others out there stuck with RCN, complain. Continuously and often. Don't let them forget about you or charge you for services you're not getting. File these rip-off reports - they do work.

Thanks, Rip-Off Report and all others offering advice.
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#2 Consumer Suggestion

Fed up with Cable companies myself

AUTHOR: Joan - (U.S.A.)

Jaime You are not alone in your situation. Comcast did the same to me. I just ended up taking a day off and sat and waited for them to hook up my TV and computer and i have nothing but problems since. I think all cable companies are rip offs but what can ya do. It's still better then Satellite. But that's my opinion. I hope all goes well for you.
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#3 Author of original report

*UPDATE* Now the techs just don't show up.

AUTHOR: Jaime - (U.S.A.)

Well, no tech. I just spent 40 minutes of my work day on the phone trying to figure out why there's no tech at my apartment fixing my cable.

Of course, no one had a specific answer for me. The tech is going to call my building manager "within the next few minutes" to explain what's going on. Wanna bet it's going to be another week before I have cable?

They told me yesterday that someone over 18 would have to be home between 2 and 5 today for the tech to do the work. Today they're telling me I didn't even have to be home or anything.

I was not offered a credit, even though I asked for one. Amazing, isn't it? If this isn't resolved by this evening, I am cancelling my service tomorrow morning, bright and early.

I encourage anyone else having even the slightest trouble with RCN to do the same and save yourself a lot of stress.

Worst. Service. Ever.
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#4 Author of original report

*UPDATE* Well, they aren't charging me at least.

AUTHOR: Jaime - (U.S.A.)

RCN has a SECOND tech coming out this week for the afternoon, five days after the issue has been reported. The tech has been left instructions to page and call the building manager (let's see if he can do that instead of call and aggravate me at work).

I have cable in my bedroom (where there's no converter box) but nothing in the living room. I've reported this and still nothing has changed on their end. Hopefully the tech can fix whatever the problem is.

If it's not fixed today, I'm cancelling. My building is courting another cable provider and I am ALL for it.

I straightened out the charge issues, and I'm only being billed for August's service, which I will pay, since the cable crapped out just this week.

I have filed reports on every site I could find that made mention of RCN's notoriously bad customer service here in Chicago.

Stay away from these guys unless you have the patience of Gandhi.
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