- Report: #156337
Report - Rebuttal - Arbitrate
Complaint Review: RCN
RCN3233 N SHEFFIELD AVENUE Chicago, Illinois U.S.A.
RCN ripoff - when the cable doesn't work, you're just SOL. Chicago Illinois
*Author of original report: To all others out there stuck with RCN, complain. Continuously and often.
*Consumer Suggestion: Fed up with Cable companies myself
*Author of original report: *UPDATE* Now the techs just don't show up.
*Author of original report: *UPDATE* Well, they aren't charging me at least.
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Instructions are always left by me to buzz the building manager because, like most people, I have a job I need to keep. I can't be sitting around waiting for these guys to show up.
The cable went out a week ago. I am still without cable. I've called several times to complain to no avail. The tech came out once already and fixed nothing. Apparently he charged me for his "work" anyway. I've called again and a tech will be here tomorrow (God willing).
I've been told over the phone that there's a $50 "not at home" fee, a $50 tech fee and $35 per HALF HOUR that the tech is there if it's a problem on my end. How am I supposed to know that it's a problem on my end or not?
I've had no help from anyone and I'm at my wits' end. RCN is the only game in town and I have no other options. Someone please send me some advice!
This report was posted on Ripoff Report on 09/08/2005 05:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/RCN/Chicago-Illinois-60657/RCN-ripoff-when-the-cable-doesnt-work-youre-just-SOL-Chicago-Illinois-156337. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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