Bought a 18' Espirit Pool from this company on 6/21/2002. Paid $1,399.00($1,468.95 total) CASH for this. Butch, the salesman, gets his commission, is in the running for his big 61" RCA TV, and the company is $1,468.95 richer. When I bought the pool, I specifically asked "How long do I have to change my mind?" The clerk, Becky I think, said very bluntly, "3 days".
I log on to internet today only to find this site and LOTS of complaints. I called Butch who insists I (wish I could underline that!) had "Signed a paper saying the pool was recieved in 'satisfactory condition' and all sales are final". I have not left NC today. And I have red hair, no one could miss me Now. If a company is reputable, and really stands behind their products, why would they say, "ALL SALES FINAL". They apparently don't care about customer satisfaction, they lie to get you to buy, then they send you on your merry way.
I would also like to say I contacted the ESPIRIT manufacturer directly, (Jamestown Rd in Columbia SC), their pools from their factory is $1,459.00. How can Recreational sell for LESS than the maker?? Probably the one's they are selling is factory rejects or ones the company had problems with!!!!!!!
I plan to file a formal complaint with their local BBB in Greer. I simply wanted to bring the pool back for a refund. But, this company seems to like the hang up button. Oh, and I called the store in Charlotte, NC and though Butch advised the 18' was only $100.00 less than the 24' ($1,699.00), he would sell it for $300.00 less for $1,399.00. Charlotte sales this pool for this price everyday!!!!!
The only "warrenty" or guarentee they give is "double the difference". They are all liars, thieves, and they deserve to be run out of business!!!!!!
Marion, North Carolina