- Report: #530078
Report - Rebuttal - Arbitrate
Complaint Review: REGIONS BANK
REGIONS BANKBirmingham, AL Birmingham, Alabama United States of America
REGIONS BANK - AmSouth Bank Utterly Unresponsive to Major Bank Errors Birmingham, Alabama
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One day, I opened my bill from Regions and saw that my balance was now $70,000, $50,000 over my limit!! The bank was not only charging me a lot for this money I did not borrow but they were assessing a large penalty for going over my loan balance.
The local Regions bank manager in New Orleans told me that someone with my same name had gone into a Regions Bank in Birmingham and withdrawn $60,000 under my name. Although Regions freely admitted that I did not borrow this money, there was nothing I could do to get the HELOC department to remove this from my account.
I spent the next year (really-13 months), meeting with the branch manager, writing letters and making phone calls. No one, repeat no one, would help me. As far as Regions was concerned, I had borrowed the money.
My credit report was adversely affected and I was ready to call a lawyer when a family friend who knew the Executive Vice President of Regions was able to make a call for me. Had he not done this, I would still be fighting this problem.
Bottom line: Regions Bank is a disaster. Despite the fancy advertising, they have no regard for their customers. They are careless, sloppy, and would rather destroy the credit and good name of a customer rather than admit that they made a mistake.
Beware of Regions and avoid them at all costs!
This report was posted on Ripoff Report on 11/28/2009 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/REGIONS-BANK/Birmingham-Alabama-/REGIONS-BANK-AmSouth-Bank-Utterly-Unresponsive-to-Major-Bank-Errors-Birmingham-Alabama-530078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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