• Report: #499719

Complaint Review: REGIONS BANK

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  • Submitted: Thu, September 24, 2009
  • Updated: Fri, May 07, 2010

  • Reported By: Bank Hater — Palestine Texas USA
REGIONS BANK
South Loop 256 Palestine, Texas United States of America
  • Phone:
  • Web:
  • Category: Banks

REGIONS BANK Regions has the say in what transactions come through when to benefit themselves to in order to collect overdraft charges!!! Palestine, Texas

*General Comment: tips to avoid overdraft

*Consumer Comment: The Rules Are Changing

*Consumer Comment: YOU Did This!

*Consumer Comment: Some won't like my reply...

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Regions is a rip off! When looking over my on-line statement, I noticed I was sent into overdraft for charges that did not leave a negative balance on the statement provided to me online. It wasn't until after the $140 dollars was applied that I actually went into overdraft.

When I called to ask why I recieved overdraft charges, I was told it was because there were pending amounts that needed to come through, however on my actual statement those amounts did not come through until 2 days later. So I could not understand why I was charged $140 in overdraft fees for the transactions, when it clearly shows they did not put the account in overdraft.The tricky part is that the amounts shown on my statement do not add up?When the agent read off to me transaction by transaction, the totals she said were totally different then what was made available to me on my statement.I wonder why they do this? Also, if there were pending transaction that are not shown below, that caused my account to go into overdraft before these charges were accumulated, then why was my card not declined? This is a prime example of how banks cheat customers to collect those overdraft fees. They pick and choose, and rearrange transactions to benefit themself! Our banks should be more clear and accurate when calculating someone else's money.This is sad.

09/21/2009 ATM DEBIT   CLR $3.79 $0.69
09/21/2009 CHK CRD CLR $8.66 $4.48
09/21/2009 CHK CRD   CLR $11.99 $13.14
09/21/2009 CHK CRD   CLR $13.59 $25.13
 


This report was posted on Ripoff Report on 09/24/2009 07:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/REGIONS-BANK/Palestine-Texas-/REGIONS-BANK-Regions-has-the-say-in-what-transactions-come-through-when-to-benefit-themse-499719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

tips to avoid overdraft

AUTHOR: Bill d - (U.S.A.)

i keep reading these posts with overdraft fees and exc exc--i to was a victim of overdraft fees many many times-and not just 1 at a time but 3-4 after i just got paid--it is true the banks do play with the dates of the transactions--those that do not live paycheck to paycheck and always have money backed up in there account do not worry about overdraft(i once was like this and had money)---anyway-here are my tips

#1--reduce the number of transactions--use your debit card as little as possible--do not make 3$ purchase here and there over the day--THIS IS THE MOST IMPORTANT TIP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

#1a--withdraw cash as spending money--this leaves just 1 transaction--instead of using your atm to spend 2 here 3 there 45 here and 27 there--use cash!!

#2--never try to get down to the exact amount---never could i get my numbers and the banks to match--i would think i have like $1 left and spend .75 cents to find out i was in negative already

#2a--use whole dollar amounts--for example--i use my atm card for either atm withdrawl or gas and food-that's it----if my food bill is say 22$--i minus 25$ from my book--when i check my account a few days later i always show i have less money and the bank shows i have more

#3--you cannot live on your schedule-you must live by the banks schedule--this is sad--but i wait for things to clear before i do anything--if i need to--i know i only have maybe 1 or 2 things pending and will know ROUGHLY what my balnce will be(this is where tip #2a helps)--again-the less transactions you make the easier it is to know things are not pending--if you use your atm 6 times a day you will always have things pending(including deposits)

to sum it up--start new and afresh---say you have $200 and you use your debit to buy food which is $22--minus 25 to bring YOUR balance to $175--then you buy gas and it is 23$--minus another 25--now YOUR balance is 150$--then you pay a bill online for 100--minus 105$--YOUR records will show you have 45--in actuality you have 55---when everything is said and done---then you start fresh again--if you do not make thousands of transactions you will know the true rough number--but no matter what--i always go by my book-which shows i have less money to spend--again i also think the problem is people try to get the number down to the last penny and spend thinking i have .33 cents left---but magically the bank will change transaction dates and deposit dates and reflect you went into overrdfat even if you did not-it is called accounting magic--hope this helps all who have this issue--do this every week and you'll be fine

 TO JIM--you say it is simple math and subtract in order of transactions(or something along these lines)---how can you keep track when they list the transactions in different orders and dates-including deposits???--you made it sound like they do it at the time you spend and it goes in order but it does not---if you have say 1000 in your account and you spent 20 here and 5 there and 69 here you know you will have much money left over and you probably wouldn't even need to match your numbers online and see them playing with dates and orders of transactions--but most people do not have much money and tend to spend down to the last $1 thinking they have a dollar left--then if they make a deposit and spend a couple days later and they saw the deposit there--then conveintly somehow the purchase you just made happens before the deposit was REALLY made--i suggest you face the truth that there is a bank conspiracy

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#2 Consumer Comment

The Rules Are Changing

AUTHOR: Brad127 - (USA)

The Federal Reserve is putting a stop to these endless debit/atm ovedraft fees

12 CFR Part 205 No. R-1343

Look it up on federalreserve.gov

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#3 Consumer Comment

YOU Did This!

AUTHOR: Jim - (USA)

YOU received overdraft fees because you overdrafted your account...using money you don't have.  You did this because you have no clue as to how much or how little money you have in the account because you aren't keeping accurate written records of account usage...yes, I mean keeping a record of every transaction and doing the math after each entry.  If you did this, whatever the bank does won't matter, because you will know to the penny how much money you have in this account. 

In your posting, as well as ALL THE OTHER POSTINGS of people complaining about these fees, the poster DOES NOT reference any check register entry or indicate they are keeping such records.  Therein IS THE CAUSE! 

There is no "grand conspiracy" by all the banks, no "get the little guy" BS or some other type of fraud, scheme or con-game.  It is nothing more than far too many people not keeping records...spending money they don't have...for ONE reason only...ONE REASON ONLY....

     NOT KEEPING CONTEMPORANEOUS RECORDS!

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#4 Consumer Comment

Some won't like my reply...

AUTHOR: Ronny g - (USA)

A handful of people that come here to defend the bank..won't like what I have to tell you...but it is the truth.

You were a VICTIM of the banks clever tactics of using a service they provided to you of no choice of your own they termed "overdraft protection" which in the event of an overdraft...combined with the transaction manipulations and hiding transactions..using terms such as "available" when funds truly were not (and by you trusting the banks online statement..a BIG no no etc), brought on the avalanche of additional fees. So..did this service "protect" you from overdrafting in any way? Did it "protect" your money in any way? If not..I find this curious to say the least.

What I suggest you do is use the search in the top right corner of this page..type in various banks such as Bank of America, Wachovia etc..and read through a few dozen reports..you will learn a lot as I did, and many others.

Good news is that through the efforts of so many victims and the resulting exposure..the banks are starting to give in some..and this is only the beginning.

Once you understand how the banks work..and how they mislead, manipulate and confuse their own customers..you can cut down on these events..but only changes in the banks policies can really make a long term difference..and it is starting.

If anyone comes on here to belittle you are try to put all the blame on you and call you names and accuse you of stealing from the bank..let it go in one ear and out the other..it has no effect on reality..it is just a ploy or distraction..SOME of these people have no real business here other then to blame and insult other peoples intelligence as far as I have experienced.
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