• Report: #776518

Complaint Review: REGUS-HQ

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  • Submitted: Tue, September 13, 2011
  • Updated: Wed, September 14, 2011

  • Reported By: Dan from Danville — Danville California United States of America
REGUS-HQ
2010 Crow Canyon Place Ste. 100 San Ramon, California United States of America

REGUS-HQ Regus Management Group, Regus Management Group, Regus Business Centers Rental office space and virtual office space under a very deceptive and damaging rental agreement. San Ramon, California

*UPDATE Employee: Resolving your issues

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Regus HQ makes it easy to rental office and virtual office spaces.  Office rents are high and written to not let you terminate or wiggle out at the end of the term.  They make the monthly payment due o the 25th of the month.  A 5 day late period and they they add on like 20% late fee if paid after the 1st of the month.  They add an automatic roll over period of one year if you don't remember your termination date.  They ask you to give them 60-90 days notice prior to vacating.  I questioned them about these practices and they habitual late charges.  They got mad at me one day and put me in collection.  I was never a problem account.  I owed like $120 in fees according to them, but after being put in collection it was raised to $1,500.  They are very deceptive and real cheaters and manipulators.  They say one thing and always do another.  Please protect yourselves from being ripped off by this company which has offices both national wide, and international also.. I was aslo charged for things I never used.  They told me that they are like a hotel and charge accordingly for all types of services.  Yea right!  Rip off artist!

This report was posted on Ripoff Report on 09/13/2011 10:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/REGUS-HQ/San-Ramon-California-94583/REGUS-HQ-Regus-Management-Group-Regus-Management-Group-Regus-Business-Centers-Rental-off-776518. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Resolving your issues

AUTHOR: Chris Woods - (United Kingdom)

Dear Dan,

I saw your report and would like to help put you in touch with one of our customer service directors to address any concerns you have about:



  • the service you received from us

  • the allegations you made about being charged for things you did not use or agree to be charged for
Please provide your contact details along with the issues you'd like to discuss via our U.S. customer help page at http://www.regus.com/customerservice/default.htm quoting the code SMC00362.
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