• Report: #1036337

Complaint Review: REI - Recreational Equipment Incorporated

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  • Submitted: Wed, March 20, 2013
  • Updated: Wed, March 20, 2013

  • Reported By: blisterchicken — Orlando Florida
REI - Recreational Equipment Incorporated
4862 Big Island Dr Jacksonville, FL 32246 Sumner, Washington United States of America

REI - Recreational Equipment Incorporated REI Store _ Jacksonville, FL Kayaks, Camping Gear, Hiking Clothing, Hiking Shoes, Sports Equipment Sumner, Washington

*Consumer Comment: Nutty?

*Consumer Comment: Please be clear..

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Went there to return items on REI's 100% guarantee. They did not honor their guarantee! Bad customer service. Horrible mangers treated me rudely! DO NOT SHOP HERE! They charge retail and charge you for a membership with the promise of a yearly dividend and 100% satisfaction guarantee. They do not honor it! Bought a kayak there, and it should have lasted a long time. But it was a substandard piece of crap and is already ruined. The managers claimed it was abuse, when in fact it was poorly constructed kayak. Had several garments to return that under performed. I have Polo shirts that are 10 years old. Well, if you guarantee something for 100% it should at least last 10 years. These shirts and pants maybe lasted 2-5 years. They are ruined, and they do not honor their 100% satisfaction guarantee. Customer service only wants to refer me to the local store or regional managers. Why would I want to talk to them? They are rude! Corporate REI is a pass the buck type organization. They do NOT HONOR THEIR SO CALLED 100% SATISFACTION GUARANTEE. DO NOT SHOP HERE!

Two managers Ken Bevill and Shane Martin have two different style of rude. Shane Martin gave me so many dirty looks I could start a Halloween mask company with him. He threatened to have REI send me a no trespassing letter. And was a total piece of crap in terms of customer service. 

Ken Bevill kept his cool. But pulled a passive aggressive move by actually returning two items, marking them down for "depreciation", and taking 20 minutes to do it. 

Wrote a complaint on Google Maps. Apparently they had Google Maps pull the poor rating. And they have yet to repsond properly to my complaint. 

This report was posted on Ripoff Report on 03/20/2013 08:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/REI-Recreational-Equipment-Incorporated/-Sumner-Washington-98390/REI-Recreational-Equipment-Incorporated-REI-Store-Jacksonville-FL-Kayaks-Camping-Gea-1036337. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Nutty?

AUTHOR: Flynrider - ()

"  Bought a kayak there, and it should have lasted a long time. But it was a substandard piece of crap and is already ruined.  "

    How long is a long time?  What was the manufacturer's warranty on the Kayak?

"  The managers claimed it was abuse, when in fact it was poorly constructed kayak. "

   Obviously there is a difference of opinion.   What did the kayak manufacturer say?

" Well, if you guarantee something for 100% it should at least last 10 years.  "

  Uh oh.  I'm beginning to suspect that your cognitive skills are impaired.  Your idea of what a 100% guarantee is, does not jibe with any guarantee I've encountered in the real world.

"  These shirts and pants maybe lasted 2-5 years. They are ruined, and they do not honor their 100% satisfaction guarantee.  "

  Now you have removed all doubt about my suspicion.   In what universe do you return clothing to a retail store 2 - 5 years after the purchase?    If you seriously believe that everything you buy at REI should be returnable for 10 years, you are not just an idiot, you are also a nuisance and they should go through with banning you from their stores.
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#2 Consumer Comment

Please be clear..

AUTHOR: Robert - ()

Right now it appears that you are trying to return clothes 2-5 YEARS after you bought them, which if that is the case I wouldn't blame them for not only threatening you with a No Trespass order, but actually having one issued.

So just to be very clear and everyone is understanding your issue, can you list out the items you tried to return and specifically how long you had them before you attempted to do the return.
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