• Report: #674160

Complaint Review: RENOVATION EXPERTS

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  • Submitted: Tue, December 21, 2010
  • Updated: Fri, March 18, 2011

  • Reported By: Michael — kill devil hills North Carolina United States of America
RENOVATION EXPERTS
Internet United States of America

RENOVATION EXPERTS LEADS.COM, WEB.COM RENEX CHARGED MY CREDIT CARD FRAUDULENTLY. GAVE ME BACK CREDIT AND NOT MY MONEY Internet

*UPDATE Employee: Regarding Michael's Account

*UPDATE Employee: Regarding Michael's Account

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TINA DUNNE HAD JASON CARMICHAEL CALL ME FROM KENNY PATTERSONS PHONE LINE TO TELL ME TO STOP FILING REPORTS BECAUSE THEY DON'T WANT THE WORD TO GET OUT WHAT THEY ARE DOING. SO HE PROMISED TO PAY ME BUT HASN'T.NOW I HAVE TO WAIT FOR THE NEXT IDIOT TO CALL AND PROMISE TO PAY ME BACK MY MONEY. UNTIL THEN, I'M GOING TO LET THE WORLD KNOW.


This report was posted on Ripoff Report on 12/21/2010 07:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/RENOVATION-EXPERTS/internet/RENOVATION-EXPERTS-LEADSCOM-WEBCOM-RENEX-CHARGED-MY-CREDIT-CARD-FRAUDULENTLY-GAVE-ME-B-674160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Regarding Michael's Account

AUTHOR: Web.com Customer Satisfaction - (United States of America)

Michael began working with the team at Renovation Experts in August 2010 after discussing our lead referral programs with a salesperson.  Renovation Experts provides job leads to contractors in their specific geographic areas and trade specialties.  Shortly after service began, Michael requested a refund on 3 job leads he had accepted because he had been unable to secure work.  In accordance with the terms of the contract Michael signed in August 2010, refunds are not granted for lead returns, however, Renovation Experts will issue credit or a replacement lead.  In an attempt to gain Michael’s satisfaction, a credit was applied to Michael’s account.  Despite having signed agreement and acceptance of these policies when signing up, Michael indicated the credit to be unacceptable and subsequently  began a series of verbal and written communications over the telephone, via e-mail, and online which were extremely vulgar and graphic in nature.  These communications were directed at the Renovation Experts organization, as well as specific individuals he had worked with.  Following this, Michael’s service contract was terminated and a refund of monies paid was provided.


Since Michael has received a full refund Renovation Experts considers this matters closed.
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#2 UPDATE Employee

Regarding Michael's Account

AUTHOR: Web.com Customer Satisfaction - (United States of America)

Michael began working with the team at Renovation Experts in August 2010 after discussing our lead referral programs with a salesperson.  Renovation Experts provides job leads to contractors in their specific geographic areas and trade specialties.  Shortly after service began, Michael requested a refund on 3 job leads he had accepted because he had been unable to secure work.  In accordance with the terms of the contract Michael signed in August 2010, refunds are not granted for lead returns, however, Renovation Experts will issue credit or a replacement lead.  In an attempt to gain Michael’s satisfaction, a credit was applied to Michael’s account.  Despite having signed agreement and acceptance of these policies when signing up, Michael indicated the credit to be unacceptable and subsequently  began a series of verbal and written communications over the telephone, via e-mail, and online which were extremely vulgar and graphic in nature.  These communications were directed at the Renovation Experts organization, as well as specific individuals he had worked with.  Following this, Michael’s service contract was terminated and a refund of monies paid was provided.


Since Michael has received a full refund Renovation Experts considers this matters closed.
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