- Report: #232961
Report - Rebuttal - Arbitrate
Complaint Review: REVIEW: Prosper Learning - Prosper Inc Joins Rip-off Report Corporate Advocacy Program
REVIEW: Prosper Learning - Prosper Inc Joins Rip-off Report Corporate Advocacy Program5072 North 300 West Provo, Utah United States of America
Ripoff Report REVIEW: Prosper Inc Joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, allows consumers to feel confident about doing business with Prosper - Prosper Learning to resolve any and all issues, commitment to 100% customer satisfaction - fulfilling commitment to provide excellent customer service - safeguards for their clients. West Provo Utah
SPECIAL UPDATE: September 13 2012: Prosper Inc remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Prosper Inc is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Prosper Inc has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Prosper Inc has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Prosper Inc remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
Rip-off Report Investigation on Prosper:
Prosper, Inc. recently contacted Rip-off Report as they are deeply concerned about claims made about the company. Rip-off Report knew Prosper was sincere in making changes to avoid problems when they stated in the name of Good Customer Service if for any reason customers are unsatisfied, our company wants to make it right.
The only kind of companies that come to Rip-off Report to try and make things right, are the truly honest ones. Most of the other companies that contact us either threaten Rip-off Report or they just sue us and loose. Many companies just change their name once they are reported on Rip-off Report.
Prosper, Inc. wants to make sure everyone is satisfied and recently stated to Rip-off Report. "Whenever possible, we want to err on the side of the consumer even if there was a misunderstanding like other companies are doing on Rip-off Report." These are the kinds of statements and comitments Rip-off Report needs to hear from a perspective member..
Rip-off Report has already contacted Prosper customers that had issues with them via email to let them know that if they have a complaint, they are ready and willing to respond to your complaints and concerns through a special email address that goes directly to the Senior Student Care Manager, Devin Willis. firstname.lastname@example.org
PROSPER COMMITMENT TO CONSUMER SATISFACTION
Prosper is committed to taking care of any issues from the past and will always do so in the future as part of Rip-off Report Corporate Advocacy Program and you should email them directly at this special email address email@example.com
Prosper is committed to providing exceptional student care. Prosper stated their mission is to provide the highest possibility of growth in our students through creative problem solving techniques to reach solutions. Senior Student Care Manager, Devin Willis stated, despite our efforts to accommodate the needs of our students, we recognize the need for improvement. Prosper anticipates working with Rip-off Report to reach students with legitimist concerns and complaints. We are dedicated to providing a fair resolution to students concerns and promoting positive changes in their lives through exceptional student care and support.
Prosper promises to provide excellent student service as demonstrated by its commitment to Rip-off Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program. These efforts signal a high degree of confidence in the company. This program assures students of the highest degree of support and quality assurance.
Prosper continues to invest in creating integrations that are more user friendly and providing groundbreaking improvements in student care. These investments clearly demonstrate the desire Prosper possesses to become more customer-friendly and responsive to its students. In addition, we have increased the staffing in our student care department to accommodate an increase in call volume.
In order to further improve its services, Prosper will extend its student support hours. The new hours are from 8 am to 6 pm mst, Monday to Friday. Prosper also created an email address at devin@prosper learning.com and phone number exclusively for the use of students with concerns about their program (800-748-5199 ext 800-748-5199 Ext 4056). Prosper will also provide an online interactive chat enabling students to communicate directly with a student care representative. These interactive sessions are recorded and a transcription of the online chat will be provided to Rip-off Report. These additional means of communication allow students to quickly receive resolution to their concerns.
As stated above, Rip-off Report knows Prosper has made a commitment to satisfy all legitimate complaints - past, present and in the future. If you discover Prosper or that a Prosper representatives did not do what they say they would, please contact Rip-off Report only after you use this special email address firstname.lastname@example.org
Member businesses of the Corporate Advocacy Program not following through with their stated commitments to complete resolution would be removed from the Corporate Advocacy Program. At the same time, consumes can feel secure when doing business with a member of this program.
Although Rip-off Report has not independently verified Prosper Inc services, as Rip-Off Report is not a customer of Prosper, it can and does verify Prosper Inc is commitment to satisfy all of its customers.
Rip-off Report is always working harder for you, the consumer, so you can feel confident about what to look for when dealing with a company or individual.
Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage, so you know what to look out for when dealing with that company or individual. No company is perfect.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Read more about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Please, let us know about your new experiences with Prosper.
ED Magedson- Founder EDitor@RipoffReport.com badbusinessbureau.com www.ripoffreport.com
Don't let them get away with it. Make sure they make the Rip-off Report!!
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This report was posted on Ripoff Report on 01/27/2007 12:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/REVIEW-Prosper-Learning-Prosper-Inc-Joins-Rip-off-Report-Corporate-Advocacy-Program/West-Provo-Utah-84604/Ripoff-Report-REVIEW-Prosper-Inc-Joins-Ripoff-Report-Corporate-Advocacy-Business-Remediat-232961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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