- Report: #560807
Report - Rebuttal - Arbitrate
Complaint Review: RGI Publications, Inc.
RGI Publications, Inc.P.O. Box 338 Olathe, Kansas United States of America
RGI Publications, Inc. Horrible Business Practices!! Don Not Do Business With!! Olathe, Kansas
*Author of original report: Nice timing!
*REBUTTAL Owner of company: Clarification to fact
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I was first approched by this company to do some advertising with a hotel chain that is just down the road. I told the salesman that I would have to see and sign off on the artwork before I did anything at all. I knew better but the guy seemed genuine and told me that there would be no bill until I signed off on the artwork and the contract would be null and void if I didn't like the artwork. Fast forward 3 weeks, I get a bill from this company wanting payment on something I haven't even seen the first proof of! I give RGI publications a phone call asking what this is about and they tell me not to worry, it probably got processed to early and to hold off no worries. 2 more weeks go by and I finally get a proof in the mail (who sends proofs in the mail anymore???) with a sign off date of 2 days must be returned with any changes or will be assumed to be correct and will fulfill contract obligations.
I make all the necessary changes and send back same day, well 2 more weeks go by and the same mail comes back with even more changes to be made with the same 2 day turn around. I don't even check the mail everyday so if I wouldn't have caught this one as well, it would have gone to print with all kinds of errors on it! I make all the necessary changes and go through the same thing again!! The next one is STILL wrong so I write on the proof CANCEL ME!!! I'm sick of all the hassle already and want to stop doing business with you. I make a phone call and tell them the same thing. Well I'm still getting a PAST DUE bill from them and call to see what is wrong, the guy tells me that I only had 10 days after signing the contract to cancel and so SORRY but your stuck with the bill!! I will never again sign a contract with anyone without things being done the way I want them to. My gut told me to stay away, BUT, SO SORRY!!! Serves me right but I can't stand people that do business this way and felt obligated to do something about this!
Read all Contracts and NEVER EVER dis-obey your gut instinct about a company!!
This report was posted on Ripoff Report on 01/27/2010 01:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/RGI-Publications-Inc/Olathe-Kansas-66051-0338/RGI-Publications-Inc-Horrible-Business-Practices-Don-Not-Do-Business-With-Olathe-560807. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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