• Report: #994545

Complaint Review: RGS Financial

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  • Submitted: Thu, January 10, 2013
  • Updated: Fri, January 11, 2013

  • Reported By: Anasthia J. — Sherwood Arkansas United States of America
RGS Financial
1700 Jay Ell Drive Richardson, Texas United States of America

RGS Financial Hidden fees when using RGS's website to pay off a debt Richardson, Texas

*UPDATE Employee: Response from RGS Financial

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I was already outraged (and a little embarrassed) when RGS sent me a notification that my dentist forwarded my bill to them for collection. $34!!! Are you serious. I pay those bills every time I go in. But OK.

I tried to do the right thing and quickly resolve the matter by going to RGS's website to pay off the bill. Everything went smoothly until I received the confirmation page that said that they charged me an $8 "Payment Fee" surcharge.

There was NO indication anywhere in the checkout process that there would be a surcharge. And if I had known that there was one I could've just mailed the payment in. This is a complete and total scam!

This report was posted on Ripoff Report on 01/10/2013 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/RGS-Financial/Richardson-Texas-75081/RGS-Financial-Hidden-fees-when-using-RGSs-website-to-pay-off-a-debt-Richardson-Texas-994545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response from RGS Financial

AUTHOR: Cpruitt - (USA)

My name is Chris Pruitt. I am a Vice President at RGS Financial.

I appreciate your concern about the processing fee for online payments. We have tried to make this as transparant as possible. There is a disclaimer on the payment screen that states "Please Note: There is a fee of $9.00 associated with this payment type." The $9 is also shown on a line below the amount you enter for your payment, then added to the total payment amount below that.

I would be open to any feedback you'd be willing to give about how we can make our on line experience better.

Also, if you call me, I can probably have your online payment reversed if you'd rather mail it in. My phone number is 866-941-8600 ext. 2009. If you'd prefer, you can email me at cpruitt@rgsfinancial.com.

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