• Report: #685112

Complaint Review: RGV FLAMINGO POOLS INTERNATIONAL LTD

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  • Submitted: Fri, January 21, 2011
  • Updated: Fri, May 30, 2014

  • Reported By: Scott — Santa Elena Texas United States of America
RGV FLAMINGO POOLS INTERNATIONAL LTD
721 W. Dove Mcallen, Texas United States of America

RGV FLAMINGO POOLS INTERNATIONAL LTD Shoddy work pool and walk, constant lies from all, poor schudeling, not completed. Mcallen, Texas

*UPDATE Employee ..inside information: Flamingo Pools (McAllen, Tx)

*UPDATE Employee ..inside information: Flamingo Pools ,McAllen, Texas

*UPDATE Employee ..inside information: Flamingo Pools ,McAllen, Texas

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I paid Flamingo Pools $10,000 to dig the hole for the pool. Then I paid them another $10,000 for the concrete work. Financed the rest through Flamingo pool. Then thats when everything went to pot. Couldn't get them to come out to finish the pool. Took days off to be there when they said they would be there. I called and was lied to constantly about scheduling. I called and talked to Dennis Gomez and he lied about why they hadn't showed up. But yet they wanted their monthly payment. I had told them i was going to sue then they wouyld show up for a coulpe hours and leave. I call again to gomez and he came out to my house to check all the shoddy work that had been done.

It seem that some of the outlets had not been planned correctly and was added during concrete drying. What a mess and is shamfully done and noticed by everyone. Had to replace an outlet on steps and very poor quality work. Sticks out like a sore thumb. Handrail is not properly embededon steps.Very loose and could cause someone to fall.Water jets in sidewalk are not flush and someone could hurt feet. Self cleaning jets not working properly. Every one of these problems had some type of excuse by Gomex and wad promised correction, that was 3 weeks ago and again lied. No one has shown yet. This pool is a 3rd class pool for whatI paid and I am not going to pay them anymore till all problems are solved. My father was a witness to all the lies Gomez said. Gomez and Flamingo Pools is a big Rip-Off artist.


This report was posted on Ripoff Report on 01/21/2011 11:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/RGV-FLAMINGO-POOLS-INTERNATIONAL-LTD/Mcallen-Texas-78504/RGV-FLAMINGO-POOLS-INTERNATIONAL-LTD-Shoddy-work-pool-and-walk-constant-lies-from-all-p-685112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee ..inside information

Flamingo Pools (McAllen, Tx)

AUTHOR: FLAMINGO POOLS - ()

As always, we welcome all feedback and would like to proceed in addressing any and all complaints, grievances and dissatisfaction to the best of our ability.

 
In our 33 years of business, and 6,200 pools later, we still lament any displeasure on behalf of any Flamingo Pools customer. Our career has been a long one, but we remain apologetic to those few case-specific clients who may have been and remain disgruntled.
 
We're regretful that we were unable to finance the complainant's pool through conventional banking. Once a pool has been financed in-house, it's very crucial to the building process that all payments be made on time. Otherwise, construction stagnates. In-house financing is a unique aspect of our company and one which we offer to the benefit of many customers who've seen their dream of having a pool realized and expedited through this feature. Like most major construction, pool-building is greatly dependent on many sub-contractors and at the mercy of unexpected delays. Although expediency is a top priority, our principle concern was and will always be the quality of out product, which is rarely if ever in question. Rush jobs would only compromise our end result and is why we abstain from doing them. The minute one of our custom made pools is completed, it's guaranteed for life. Our company will always stand behind our warranties so long as payment to the in-house portion of a note is current. 
 
Furthermore, the "outlets" as the complainant says, are the in-floor auto cleaning heads and are in fact designed and engineered by our manufacturer. 
 
The handrails that the complainant mentions are deck mounted, so they don't actually enter the water. Being a salt water pool, they would have otherwise corroded at an increased rate.
 
Additionally, Flamingo Pools did in fact come to a resolution with the complainant and the project was completed. 
 
We are always grateful for the opportunity to respond to feedback and will always do so. 
 
(Consider the source? Rip Off Report's rating with the BBB in Arizona, where they're based out of http://www.bbb.org/central-northern-western-arizona/business-reviews/information-bureaus/rip-off-report-in-tempe-az-3008667/)
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#2 UPDATE Employee ..inside information

Flamingo Pools ,McAllen, Texas

AUTHOR: FLAMINGO POOLS - ()

As always, we welcome all feedback and would like to proceed in addressing any and all complaints, grievances and dissatisfaction to the best of our ability.

 
In our 33 years of business, and 6,200 pools later, we still lament any displeasure on behalf of any Flamingo Pools customer. Our career has been a long one, but we remain apologetic to those few case-specific clients who may have been and remain disgruntled.
 
We're regretful that we were unable to finance the complainant's pool through conventional banking. Once a pool has been financed in-house, it's very crucial to the building process that all payments be made on time. Otherwise, construction stagnates. In-house financing is a unique aspect of our company and one which we offer to the benefit of many customers who've seen their dream of having a pool realized and expedited through this feature. Like most major construction, pool-building is greatly dependent on many sub-contractors and at the mercy of unexpected delays. Although expediency is a top priority, our principle concern was and will always be the quality of out product, which is rarely if ever in question. Rush jobs would only compromise our end result and is why we abstain from doing them. The minute one of our custom made pools is completed, it's guaranteed for life. Our company will always stand behind our warranties so long as payment to the in-house portion of a note is current. 
 
Furthermore, the "outlets" as the complainant says, are the in-floor auto cleaning heads and are in fact designed and engineered by our manufacturer. 
 
The handrails that the complainant mentions are deck mounted, so they don't actually enter the water. Being a salt water pool, they would have otherwise corroded at an increased rate.
 
Additionally, Flamingo Pools did in fact come to a resolution with the complainant and the project was completed. 
 
We are always grateful for the opportunity to respond to feedback and will always do so. 
 
(Consider the source? Rip Off Report's rating with the BBB in Arizona, where they're based out of http://www.bbb.org/central-northern-western-arizona/business-reviews/information-bureaus/rip-off-report-in-tempe-az-3008667/)
Respond to this report!
What's this?

#3 UPDATE Employee ..inside information

Flamingo Pools ,McAllen, Texas

AUTHOR: FLAMINGO POOLS - ()

As always, we welcome all feedback and would like to proceed in addressing any and all complaints, grievances and dissatisfaction to the best of our ability.

 
In our 33 years of business, and 6,200 pools later, we still lament any displeasure on behalf of any Flamingo Pools customer. Our career has been a long one, but we remain apologetic to those few case-specific clients who may have been and remain disgruntled.
 
We're regretful that we were unable to finance the complainant's pool through conventional banking. Once a pool has been financed in-house, it's very crucial to the building process that all payments be made on time. Otherwise, construction stagnates. In-house financing is a unique aspect of our company and one which we offer to the benefit of many customers who've seen their dream of having a pool realized and expedited through this feature. Like most major construction, pool-building is greatly dependent on many sub-contractors and at the mercy of unexpected delays. Although expediency is a top priority, our principle concern was and will always be the quality of out product, which is rarely if ever in question. Rush jobs would only compromise our end result and is why we abstain from doing them. The minute one of our custom made pools is completed, it's guaranteed for life. Our company will always stand behind our warranties so long as payment to the in-house portion of a note is current. 
 
Furthermore, the "outlets" as the complainant says, are the in-floor auto cleaning heads and are in fact designed and engineered by our manufacturer. 
 
The handrails that the complainant mentions are deck mounted, so they don't actually enter the water. Being a salt water pool, they would have otherwise corroded at an increased rate.
 
Additionally, Flamingo Pools did in fact come to a resolution with the complainant and the project was completed. 
 
We are always grateful for the opportunity to respond to feedback and will always do so.
 
(Consider the source? Rip Off Report's rating with the BBB in Arizona, where they're based out of http://www.bbb.org/central-northern-western-arizona/business-reviews/information-bureaus/rip-off-report-in-tempe-az-3008667/)
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