• Report: #949198

Complaint Review: RIDGID Tools

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  • Submitted: Mon, October 01, 2012
  • Updated: Mon, October 01, 2012

  • Reported By: Nfoster — Renton Washington U.S.A.
RIDGID Tools
Internet United States of America

RIDGID Tools sold by Home Depot Lifetime Warranty is a FRAUD Internet

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In September 2007, I purchased a RIDGID 18 volt Hammer Drill/Jigsaw Combo from Home Depot. I chose RIDGID over the other brands because of their lifetime warranty. Per the instructions regarding the Lifetime Service Agreement (LSA0, I IMMEDIATELY registered all of the items in the kit as soon as I came home with the kit. These items included the Hammer Drill, Jigsaw, Battery Charger and two batteries.

After a recent conversation with a friend regarding a bad experience that he had trying to submit a claim under the LSA, I decided to verify the status of my own tools.

ALL of the tools that I registered for the LSA in September, 2007 were listed as either "NO WARRANTY" or "3 YEAR WARRANTY" (the latter expired two years ago, so the results are actually the same).

I find it very it VERY interesting that a Router that I purchased, AND RETURNED five months earlier is still registered to me, and HAS the Lifetime Service Agreement.

I have noticed numerous complaints regarding the LSA with RIDGID tools. Something must be done to make them honor their warranty.


This report was posted on Ripoff Report on 10/01/2012 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/RIDGID-Tools/internet/RIDGID-Tools-sold-by-Home-Depot-Lifetime-Warranty-is-a-FRAUD-Internet-949198. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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