I had the chance to deal with these guys twice, both times I decided not to buy because of misleading information. First was with used car division and second with new car just this past weekend which I will discuss.
I drove buy the dealership to see a 2005 Silverado with a price on the window of 18,302. I stopped in because I was interested in this one vehicle. As one guy has already stated on here I could not get a confirmation on the price without insisting that I take it for a test drive.
I refused the test drive and began the process (with hesitation) of dealing, trade in value and all that. The price of the truck went from 18,302 to over 25,000 and them saying that this is the GM employee (deal going on now) price before any rebates which they would apply, total is now 22,000ish. I asked about the window price and the reply I received was that only applies (for several criteria he named, which no one would qualify for) its advertising and it got you in here didn't it. I got the figure for my trade after asking a few times, $500.
The blue book on the trade was over $1800, when I asked why so low and mentioned the KBB price the response I received was "KBB won't write you a check for that vehicle"
I din't deal with these guys anymore after that, I just left and will persue my purchase elsewhere. The problem I have with these guys is putting prices out there and then inflating them once you are in the showroom.
I have noticed that Tom Kline answers most of these reports with a standard message, don't bother Tom. If you want to satisfy me with 100% customer satisfaction, them sell me the truck that for the price clearly written on it and give me the KBB for my trade, otherwise I will buy from Colonial.
Va Beach, Virginia