• Report: #1021129

Complaint Review: RNK Inc.

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  • Submitted: Wed, February 27, 2013
  • Updated: Wed, February 27, 2013

  • Reported By: StanR — Wayland Massachusetts United States of America
RNK Inc.
333 Elm Street, Suite 310 Dedham, Massachusetts United States of America

RNK Inc. RNK Telecommunications Service went dead without warning; they have my money; turns out they filed for Chapter 11 bankruptcy a year ago. Dedham, Massachusetts

*Author of original report: Followup ,not a rebuttal

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RNK (aka DialAroundTheWorld, aka Wave2Wave) sells inexpensive long distance phone service via a prepaid calling card. It has worked well for us for about 10 years, and RNK's website (rnktel.com) is still up, claiming to offer the service. Naturally, my card has a balance on it. However, the service has gone dead several times, briefly, and since yesterday it seems to be dead to stay, so the card is useless. Dialing any of the local access numbers yields a long silence followed by fast busy.

When I called for customer service, no one ever answered after the initial recording; instead, after about 10 minutes of silence, I was presented with a satisfaction questionnaire!  RNK's website doesn't show an email address for customer service, only for media inquiries (media@rnkcom.com).

Well, guess what? Google search reveals that RNK filed Chapter 11 bankruptcy in February 2012! Ever since then it's been battling Verizon's threat to terminate local service access. Looks like Verizon won and we lose!


This report was posted on Ripoff Report on 02/27/2013 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/RNK-Inc/Dedham-Massachusetts-02026/RNK-Inc-RNK-Telecommunications-Service-went-dead-without-warning-they-have-my-money-tur-1021129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Followup ,not a rebuttal

AUTHOR: StanR - ()

From news postings, I finally learned the name of the corporate vulture that took over RNK after its bankruptcy: SignalPoint Communications.

Without notifying customers in any way, they simply ended service on all RNK and Wave2Wave and DialAroundTheWorld prepaid calling cards. RNK's website continues just as though nothing happened.

I wrote SignalPoint and demanded they provide the minutes I had paid for. Their terse, unapologetic response was to offer a refund of my dollar balance, nothing else. I took that, but have not been able to find any carrier with a comparable price per minute.

 

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