• Report: #509682

Complaint Review: ROCKET COMM-SVCS EFAX & VMAIL

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  • Submitted: Thu, October 15, 2009
  • Updated: Thu, October 15, 2009

  • Reported By: gare — san bruno California USA
ROCKET COMM-SVCS EFAX & VMAIL
10500 Heritage Blvd #200 San Antonio, Texas United States of America

ROCKET COMM-SVCS EFAX & VMAIL Allowed minor daughter to sign up for services she was unaware of San Antonio, Texas

*Author of original report: Contacted after email to Rocket Communications

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Evidently my minor daughter did an online survey (I will address my daughter off-line) and when submitting it she obligated ME to some weird service from this company. I called them, they send a confirmation email to the person and start billing. Being that everything is online, I never caught it - MY BAD.

This means anyone may sign up another person for this "service" though not owning the account to which it will be billed.

I called AT&T and they state that the PUC mandates they process 3rd party billing. However, they are issuing a reverse charge order to both this company and intelicom (yup, one "L" and another rip-off service). Total added monthly charges from both companies from July 2008 to September 2009 - $40.85 per month.


This report was posted on Ripoff Report on 10/15/2009 09:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/ROCKET-COMM-SVCS-EFAX-VMAIL/San-Antonio-Texas-78216/ROCKET-COMM-SVCS-EFAX-VMAIL-Allowed-minor-daughter-to-sign-up-for-services-she-was-unaw-509682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Contacted after email to Rocket Communications

AUTHOR: gare - (USA)

I had also been "signed up" with INTELICOM, a division of NEXTWEB MEDIA LLC. I was ultimately contacted by the general counsel for NEXTWEB and told they will refund my money. Then I started looking up everything about ROCKET. After beginning the filing of complaints and posting on myo wn website, I also emailed them at sales@rocketvoicemail.com; support@rocketvoicemail.com; accounts@rocketvoicemail.com. They too claim to be issuing a credit for all money spent.

With this resolution, I am down to how they can get these charges on my telephone bill. I am satisifed with the credits, if they do come through.

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