• Report: #1041770

Complaint Review: ROOMS FURNITURE

  • Submitted: Mon, April 08, 2013
  • Updated: Mon, April 08, 2013

  • Reported By: Safder — Houston Texas
ROOMS FURNITURE
5626 Southwest Fwy Houston, TX 77057? Houston, Texas United States of America

ROOMS FURNITURE Ben Eskandari ,Store Manager Rooms Furniture, Houston, Texas

*REBUTTAL Owner of company: Rooms Furniture Owner's Response to Complain About Bought Mattress

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I went to Rooms furniture to buy a memory foam mattress back in January 2013. The sales person or store manager by name Ben was very nice to me and my family until we paid him $2045.00 to get scammed by buying a trash for that amount. Somehow, he was able to convince me about the mattress and the price but he was not able to convince my wife. I went on his face value as he said he was in this business for more than 30 years and he knows what he is selling. After we paid the money he gave us an invoice which says (NO REFUND, NO RETURNS, NO CANCELLATION)

Red Flag!!!!! my wife pointed out that this doesn't look genuine if someone is so confident about his product than why will they have this policy. I immediately turned back to Ben and said why do you have this policy Ben said that is just the store policy, believe me this is a very good mattress and we sell a lot them every day. When my wife asked him to provide us the warranty proof he said you can come and see me and I will take care of you. Since the day we received this mattress we were not able to sleep well and we called Ben and said this is really very uncomfortable and we are not able to sleep after paying so much money. He said I am really surprised and said you need to get use to memory foam it will take a few days before you get
use to it. However, he exchanged it with another refurbished mattress which looked like a new one just to calm me down since it only 3 day from the purchase date. Now, I have severe neck strain and I have to go for regular physical therapy and pay $125.00 each visit out of my pocket since I had no health insurance.

 
I went back to Ben who promised me he will take care if there is any problem started acting weird. I was asking him to provide me the manufacturer warranty so that I can contact them and explain about this situation. He refused to give me that and keeps telling me we are just retailer's and we never had this problem before. I am pretty sure that there might be many more
unhappy customer like me who were scammed by this business. They only know how to get the money out of customer's pocket they do not know what customer service means.

I felt obligated to upload this review online because I want to save my fellow citizens hard earned money from this scam furniture store. Think about this before you buy anything from this store: If you buy any furniture from Ikea, Mattress Warehouse,
Mattress Discounters or any other reputed furniture store, they will make sure there customers are happy and they visit them again and again and refer them to their family and friends.

 ROOMS FURNITURE policies are against standard customer service, they only know how to scam you and once they succeed they don't care about you. Be-aware be you get scammed by them.

Thanks

This report was posted on Ripoff Report on 04/08/2013 06:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/ROOMS-FURNITURE/Houston-Texas-77057/ROOMS-FURNITURE-Ben-Eskandari-Store-Manager-Rooms-Furniture-Houston-Texas-1041770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Rooms Furniture Owner's Response to Complain About Bought Mattress

AUTHOR: Ben - ()

This Customer who had found the best value brand new mattress at our store after a very careful shopping around town was given the details specifications of the mattress and the local manufacture warranty information (name & phone) at the time of purchase. (We sell only NEW furniture & mattress)

All mattresses were delivered and setup at his residence to his satisfaction. Customer, after several months come to our store and admits that without contacting the manufacturer and not mentioning a single word of any problem with his mattress during all this time has decided to sue the manufacture. We told him that we are neither lawyers nor Doctors and not the manufacturer itself and that he needs to contact the warranty department of the manufacturer if he has any problem with his mattress and was given the manufacture phone number once again. And we told him that when calling the manufacturer, he needs to refer to his invoice details for mattress type, date of purchase and nature of the problem he has with the mattress and we will answer any questions the manufacture may have to verify the purchase and mattress type. Unfortunately, he started using inappropriate words in the middle of store in front of other customers and showed a very strange behavior (insulting us).

Apparently, this customer was not looking for standard manufacture warranty solution and had some other objectives in mind.

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