- Report: #585835
Report - Rebuttal - Arbitrate
Complaint Review: ROOMS TO GO (RTG)
ROOMS TO GO (RTG)7660 State Highway 121, Frisco, Texas Nationwide United States of America
ROOMS TO GO (RTG) Bait & Switch, Company misleads advertising Free Samsung Ultrta-Slim HDTV's in room packages. Best Buy has told me they have no such deal with RTG when they delivered my standard plasma Frisco, Nationwide
We recently purchased a furniture suite including an HDTV from rooms to go. We paid an extra 625.00 to upgrade to the promised 2010 Samsung Ultr-Slim HDTV w/ black tie protection. When delivery came, the TV was an older Plasma, not the advertised & promised Ultra-Slim Model. I immediately called RTG & was instructed to call best buy. After several talks with Best Buy customer service, they finally told me that they have no such arrangement for Ultra-Slim TV's with Rooms To Go. I brought their attention to the add online, & they told me it was Rooms to Go's fault for an incorrect advertisement, which has been ion flyers, tv & radio adds & promotional materials in their stores for several months now. After calling back Rooms To Go, I just get the run around & no answers.
Most people don't even know that they are likely being ripped off.
This report was posted on Ripoff Report on 03/26/2010 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/ROOMS-TO-GO-RTG/nationwide/ROOMS-TO-GO-RTG-Bait-Switch-Company-misleads-advertising-Free-Samsung-Ultrta-Slim-HD-585835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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