• Report: #1053053

Complaint Review: ROOMS TO GO

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  • Submitted: Wed, May 22, 2013
  • Updated: Wed, May 22, 2013

  • Reported By: BRAZIL — SAN ANTONIO Texas
ROOMS TO GO
SAN PADERO SAN ANTONIO, Texas Uzbekistan

ROOMS TO GO A SORRY COMPANY WHO ACTS LIKE THEY CARE ABOUT THIER CUSTOMERS SAN ANTONIO Texas

*UPDATE Employee: RTG response

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I will never purchase furniture from Rooms to go. They have the sorriest customer service and then when you ask for a refund they send you the check for the tax you paid on the items pick up their damage furniture then maybe a week later they will send you a check. Like I told the manager at customer service yall do stuff ass backwards and then the little cutomer service girl laughed when I called customer service. This was a nightmare dealing with them not to mention that I was delivered the wrong furniture and had to wait a week to get damage furniture. Just a nightmare. When I called the store I was always promised a call back and only one Manager Edgar called back. Don't spend your money there!


This report was posted on Ripoff Report on 05/22/2013 03:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/ROOMS-TO-GO/SAN-ANTONIO-Texas-78216/ROOMS-TO-GO-A-SORRY-COMPANY-WHO-ACTS-LIKE-THEY-CARE-ABOUT-THIER-CUSTOMERS-SAN-ANTONIO-Te-1053053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

RTG response

AUTHOR: TellUsRTG - ()

 Thats horrible to hear. At Rooms To Go we pride ourselves on having world class customer service. I apologize that your furniture arrived damaged. I would like to look into this, could you send me a quick email with your order information to tellus@roomstogo.com attn: Rip Off report post?

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