ROOMS TO GO Customer Care? Duh, I have my order#, ID#, notice they received my money... but they don't have a way to track my order??? Seffner, Florida

On 01/03/2009 my twin sister came to visit me in Tn.  I had major back surgery.  She and I went to Rooms to go, after my recovery, to purchase a couch for me.  I am on SSD.  Let's get past that issue.  A month after she purchased the couch for me, the zipper broke on one of the back cushions. The center of the couch is 3-4 inches lower then what it started at, making it very uncomfortable.  I was out of remission soon after that because of my health issues and had to have some other procedures done until recently.  I called Rooms to go to replace all the seat cushions.  They received my money, gave me an order# and ID#.  But, S.O.B!  I have been calling them to find out the status of my order. That was September 3, 2010!  Okay... simple right?  WRONG!!!  They have know way to track my order??? Is that not the most absurd thing you have ever heard of.  It's like a commercial I have seen recently about wanting better customer service.  Rooms to go sucks!  I can not get anyone who can tell me anything about my order!!  I am deaf so it makes it a little difficult to speak with people who have an accent.  The last thing I understood, was that my cushion covers are being sent form somewhere overseas.  OKAY, give me a damn tracking # and when I can expect to receive my stuff.  " We have know why of knowing that" SAY WHAT????  Are these people freaking kidding me!  Am I wrong, or is this the most ridiculous customer service you ever heard of!!!