It is with utter shock that I write this complaint. The fact that a business like Royal Administration is allowed to conduct such nefarious business practices is beyond comprehension. I just submitted a complaint to the BBB regarding the claim adjuster Henry who was so rude to the service manager handling my car that she asked that I contact him directly as she did not wish to deal with him. True to his stripes, he was so rude and disparaging to me, I asked to speak with his supervisor. While this was going on, I received another shocking revelation.
I purchased a 2005 Audi in Feb 2013 from the Sharpest Rides in Colorado. They are a terrible business and I only realized a month later that I bought a lemon. I was furious but somehow calmed at the thought that I shelled out an additional $2000 for an extended warranty. I took my car to Audi as my contract states I'm allowed to have my car serviced by a facility of my choice so who better than the manufacturer? Audi ran a diagnostic test which I paid for and determined I needed a new transmission. They open a claim with Royal who sent an inspector. The inspector then requested a road test & another diagnostic test. The claim adjuster Henry then decided that the diagnosis by the manufacturer was not sufficient for him and asked that I take my car to AAMCO. I complied. The diagnosis from AAMCO was exactly the same as I had expected. Meanwhile, I spoke to the ill-mannered Henry inquiring why they would not pay for a diagnostic they requested. He claimed they only cover it if the facility were repairing the car. As I would have preferred Audi repair my car & the choice of AAMCO was Henry's choice, he should pay for it. I then receive a call from AAMCO stating that Henry requested the engine & transmission be taken apart and an inspector would be sent out at which time they would determine whether to approve the claim or not. The advisor at AAMCO from his previous experiences with Royal asked that I agree to cover his costs of $950 for this extensive diagnosis as in his experience Royal frequently denies transmission claims or request a repair solution that is not recommended by AAMCO but costs them less. Hence, AAMCO is left with a repair bill that they have to pass onto the customer.
It would now be over $1000 spent in diagnosis alone. It does not make sense for me to have pains and go to a doctor who in his years of training can diagnosis appendicitis from my symptoms and the diagnostics tests that he performed; then my insurance company asked that he perform surgery to remove all my organs and fish out my appendix for them to determine whether its ruptured or not. After two experts have diagnosed this car, I can't understand how Royal will request over $1000 in diagnosis. Even if this is covered by my warranty, I have a limit of liability and this cost is deducted from my coverage.
I googled Royal Administration to get a number to the corporate office to escalate this issue as I am not authorizing this $950 diagnosis. I was shocked that the first five results in Google were links to numerous complaints about this company. It seems it is common knowledge that they are a fraud and the only customers with solutions sought litigation. How this company is still in business and allowed to prey on unsuspecting customers like me is beyond disbelief. I have copied this complaint to the BBB again as well as the Attorney General's office of Boston, I also wrote to Help me Howard of Pix 11 News; a consumer advocate to seek help. Something must be done! I will continue re posting this message on ripoff report, google and every news station consumer report site that I can find. Royal Administration MUST be stopped!