- Report: #250946
Report - Rebuttal - Arbitrate
Complaint Review: RPM, Revenue Production Management, Receivables Performancee
RPM, Revenue Production Management, Receivables PerformanceePO BOX 768, Or 1930 220th St S.E. Suite 101,98021 BOTHEL, Washington U.S.A.
RPM ,Revenue Production Management Receivables Performancee fraudelent undocumented billing for closed MCI/WORLDCOM account,harassing phone calls,asked for 3 numbers on credit card to pay,BOTHEL Washington
*Author of original report: RPM complaint: a response to "I know Connor."
*UPDATE EX-employee responds: I know Conner
*Author of original report: RPM complaint: a response to the rebuttal
*UPDATE EX-employee responds: Issues
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I told him that any fool knows that one NEVER gives that number out over the phone, because it is an open invitation for identity and credit card theft. He began screaming at me that people gave it up all the time, and that unless I did, I would have to pay the original full amount of $74.43. I told him that I wouldn't give it under any circumstances, and after numerous threats on his part to terminate the call, he agreed to take a check-by-phone.
Telling him that in no way was I accepting my responsibilty for this debt, I paid it and told him that now I had all the information I needed to really nail RPM. I called MCI and within 2 minutes, was told that RPM should never have been calling me, that I had gotten a refund of over $80 when I closed the account, that the rep was escalating this account to a management team for settlement, and that both RPM would be put on notice, and I would get a confirming letter and e-mail.
As a courtesy, I called Mr. Connor back, telling me that I had more information about my account, and that he would soon be getting information from MCI. He interrupted me, screaming that the collection phone calls would continue! I couldn't finish a sentence for his screamiing. Finally he REALLY crossed the line with the following words, "Ya know, F** YOU, I'm terminating this call!"
I assure you that, as a high school librarian for many years, I have really good hearing and am unshockable, but there isn't a word I haven't heard: I know the F-word when I hear it. I told him he's in real trouble now, upon which he put some other person on the phone to tell me that I had heard incorrectly, and that at least 3 other people would testify to the same.
Now, any teacher knows that that's the first thing a high school kid would say when called on such behavior: "I didn't do nuthin'! Ask anybody in the class!" Let me tell you, this company is the lowest of the low, and its license to do business in ANY state should be revoked, because apparently not only is this behavior tolerated, it is apparently encouraged. I'm sure that many people have paid this company just to stop their bizarre phone calls. I will report back on how this account is settled, and if I get any more threatening phone calls, which I plan to record.
This report was posted on Ripoff Report on 05/29/2007 09:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/RPM-Revenue-Production-Management-Receivables-Performancee/BOTHEL-Washington-19041-and19021st/RPM-Revenue-Production-Management-Receivables-Performancee-fraudelent-undocumented-billi-250946. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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