- Report: #260024
Report - Rebuttal - Arbitrate
Complaint Review: RPM - SprintPCS
RPM - SprintPCS2700 Lind St Quincy, Illinois U.S.A.
RPM - SprintPCS Cancelled Sprint Acct, Sprint screwed up billing. RPM now handling ripoff Quincy Illinois
*Consumer Suggestion: Sprint PCS is bad
Finally on the 3rd time a rep asked us how old she was. I told him 17. He said she was not allowed to have her own acct til she was 18. I told him I wanted to cancel her number off our account and would pay the 150 fee which we did. Then we started having problems with our billing shortly after this and I told them to cancel the account and charged the 150 for one cancellation to my credit card.
When the bill came in I was to have only ONE cancellation fee since I had already paid for 2. The rep at sprint ASSURED me of this. Her name was Jessica. Apparently JESSICA did not do something right and i was being billed for 2 cancellations. I told them when they could send me a correct bill I would pay it and the account would be cancelled. I was being contiuously billed for 300 something dollars which was wrong.
Now we have been getting TOLL FREE calls approx every 2 hours all day long and rarely do we have an individual on the line. Its a recording stating to wait for an important call. Tonight I finally called to find out WHO this company was that was harassing us. A very RUDE man named Shawn was beligerant and obnoxious and would not tell me anything even though I was listed on the sprint account also. He refused to speak to me and even went as far as to say he talked to my husband in June and named a date and time.
This was a bold face lie. We have never spoken to ANYONE from this company. I told him it was a lie and he began yelling at me on the phone so I hung up. For a "so-called reputable" company, they are borderline harrassing people and could actually be fine or sued for this. I worked collections for years and know what can and can't be done legally and they are bordering a fine line between the two. Has anyone else had this problem?
Luke & mindy
This report was posted on Ripoff Report on 07/10/2007 07:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/RPM-SprintPCS/Quincy-Illinois-62301/RPM-SprintPCS-Cancelled-Sprint-Acct-Sprint-screwed-up-billing-RPM-now-handling-ripoff-260024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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